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Posted

You possibly might want to post this request to the forum "Customer Service, Accounts and Purchasing".

https://forum.affinity.serif.com/index.php?/forum/51-customer-service-accounts-and-purchasing/

If done you have the option to hide this thread here in "Affinity on Desktop Questions (Mac and Windows)" to confusion with responses in different threads.

macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1

Posted

Nikon Girl: It seems like a moderator has already moved the thread so no further action is necessary by you.
You should probably be getting a reply from a staff member when they are available to do so and have an answer to your query.

  • Staff
Posted

We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you contacted us.

As required in Europe, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank.

If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

If that still does not work, please contact affinity@serif.com and we can look at other options to help you place the order successfully.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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