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Posted

@John Lamond

Welcome to the Serif Affinity forums.  These are NOT the forums for the Serif Legacy range of products, CommunityPlus, which can be found here.

However, I think the error code suggests that you are entering the wrong code for the product you have installed.  You say it is the key for PP X8; did you, by chance, actually install PP X9? PPX8 download links are available from here

Jeff

Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770.

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

  • 1 year later...
Posted
21 hours ago, Joanna7 said:

Does anyone know where I can get a Product Key for PhotoPlus X8......I'm reinstalling it but have lost my account details :(

I’ve sent you a private message.

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Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

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