Publisher 1.10.1.1142 still crashing on the splash screen

[paulie.reklama]

After new update the problem with crashing at start is still here. The splash screen dissapear after second and Publisher (and Photo also) won't lunch. I am attaching the crash report folder.

- I have i5-2430M, 12,0 GB RAM, GT525M, Windows 10 Pro (21H1) build 19043.1165

- delete temporary folder didnt help

- clear cache (start with CTRL) didnt help

Thank you.

CrashReports.zip

[Pauls]

definitely seems OpenCL related. Can you send us the log.txt file found in the %appdata%/Affinity/Publisher/1.0 folder please

[Graphics Chris]

I have a similar problem with Publisher 1.10.x versions.  After installing 1.10.x versions the software opens for about 20 seconds and then crashes.  You can open files and manipulate content, etc all within this time, but it will crash no matter what you are doing.  I uninstall latest version and went back to 1.9.x versions and crashing stopped.

I then went back and installed the latest 1.10.x version again and crashing started again.

I am running Windows 7 64bit with 32GB RAM and graphics card Nvidia Quadro P400.

[Graphics Chris]

Looks like all of the apps do the same under 1.10.x.  Just had Designer do the same thing.

[Pauls]

If you can upload a crash report I'll see if its the same issue

[paulie.reklama]

On 9/6/2021 at 10:21 AM, Pauls said:

definitely seems OpenCL related. Can you send us the log.txt file found in the %appdata%/Affinity/Publisher/1.0 folder please

Hi Paul, here is Log.txt.

Thank you.

Log.txt

[Graphics Chris]

Hi Pauls,

 

Is the attached file the file you are after?ff1b16b9-b426-42f2-9aec-5ac60a507c31.dmp

[Pauls]

@paulie.reklama Are your graphices drivers up to date ?

Could the try disabling teh GT525M and seeing if affinity apps startup after that ?

[Pauls]

@Graphics ChrisYour problem doesnt look related. Again I would check for updated graphics drivers first

[paulie.reklama]

On 9/8/2021 at 11:42 AM, Pauls said:

@paulie.reklama Are your graphices drivers up to date ?

Could the try disabling teh GT525M and seeing if affinity apps startup after that ?

Hi Paul,

I've checked the driver, it seems to be updated. In 1.9.2 everything is OK with same drivers, so I don't think that drivers should be a problem.

All my Affinity apps run if I block GT525 in win Device manager.

By the way I think that bug is also the fact that Affinity crash if it finds something wrong with GPU. I think the standart reaction should be some notification about non-compatibile GPU and then run with integrated graphic card. Not the crash.

Thank you.

[paulie.reklama]

Hi Affinity, please could you send me any response, if the bug was sucesfully solved? I think there are a lot of users who have this problem that is still here from 1.10 version.

Thank you.

[Pauls]

@paulie.reklamawe've not been able to determine an obvious cause. A workround would be to run up the app(s) with the card disabled then untick 'Enable OpenCL Compute acceleration". You should then be able to renable the graphics card and use the apps.

Also could you confirm the exact path to where your application is installed please

[chrysilla Lewies]

Mine is crashing also. It's so frustrating to work with AP these days.  Help please

[Komatös]

28 minutes ago, chrysilla Lewies said:

Mine is crashing also. It's so frustrating to work with AP these days.  Help please

Hello and welcome to the forums.

If Affinity programmes crash there should be a crash report, pleas read as follows and attach the .dmp file with the latest timestamp

 

[paulie.reklama]

On 9/15/2021 at 4:47 PM, Pauls said:

@paulie.reklamawe've not been able to determine an obvious cause. A workround would be to run up the app(s) with the card disabled then untick 'Enable OpenCL Compute acceleration". You should then be able to renable the graphics card and use the apps.

Also could you confirm the exact path to where your application is installed please

Hi Pauls, thank you for the tip, but when I disable GT525 in windows device manager, the openCL is untick everytime when I run app with the integrated graphic card. So it doesnt work unfortunately.

Exact path of Publisher is C:\Program Files\Affinity\Publisher\   It's on the main system drive.

[Pauls]

We suspect something is not right with the drivers on your system. Others have had good success using the DDU utility - https://www.wagnardsoft.com/. This can completely uninstall the GPU drivers then reinstalling the latest may get you running again

[Graphics Chris]

I find it very strange that version 1 to 1.9 worked fine and now all of a sudden the graphics drivers are to blame for version 1.10.  That is not a logical assessment of how computer software works.  Also that many people are having this issue across many computers.  I have checked and rechecked and reinstalled drivers and the same issue occurs.  The logical assumption would be that the software has changed and causing issues with maybe certain graphics drivers.  If this is the case, the problem needs to be fixed from the software end and not the users end.

I also don't have any issue with graphics drivers with the heap of other software I have installed.

if I downgrade back to version 1.9, everything works fine.  Logically it is on the software creators end and not the users.

Please amend ASAP, otherwise I am stuck with version 1.9 and Adobe.  Because if I can't use anything above 1.9, then I have to go back to Adobe. 

[Pauls]

The utility was recommended to us by Nividia while investigating crashes

[Graphics Chris]

Ok, I have used that tool and reinstalled the latest graphics driver, but still crashing.  I think 1.10.x is not compatible with my graphics card.  Obviously the graphics card drivers are not compatible with this version of Affinity.

[Pauls]

if you have 2 graphics cards (integrated and a GPU) you could try disabling one to see if its one of those causing the problem. I would try disabling the integrated graphics card first.

[Graphics Chris]

I don't have an integrated graphics card, just the one Quadro P400 graphics card.  So there really isn't anything I can do Unless Affinity can address the incompatible cards issues.

[Pauls]

Can you set the renderer to warp in preferences/performance and tune off OpenCL hardware acceleration ?

That should disable any use of the graphics card

[Graphics Chris]

Hi Pauls,

Yes, I have set performance preferences to WARP and turned off OpenCL and it still crashes on version 1.10.x

[Pauls]

I would try the .Net Repair tool then

[Komatös]

Perhaps other Windows system components are faulty. To check this, the Windows tool sfc should be run.

Press Windows key + X, select CMD (Administrator) and enter sfc /scannow in the command line window and finish with the Enter key.