Updated to 1.10.0 Starts then Exits in seconds

[Rcphap]

Updated Windows Affinity Photo version from 1.9 to 1.10 and when you start main Photo screen comes up and within a few seconds it closes the app?  Also, have Designer but am afraid to update to 1.10.

[SPaceBar]

Hi @Rcphap Welcome to the Affinity forums! 

Do you know if you have any of these third party apps installed that could be causing a conflict?
 

 

[Rcphap]

I am using Surface Pro 3 with Windows 10. Running 1.9.2 ok before updating to 1.10. Not utilizing any of the listed apps that may be causing problems.

[Subclavius]

Do you have Hardware Acceleration enabled?  If so, try disabling HA (Edit > Preferences > Perfomance) and see if the app still crashes.  What hardware have you got?

[Rcphap]

Unable to get to Preferences since Photo will not start.  Not sure what the default is and not sure I ever changed this option?

I have also enclosed the latest dump file. 

Hardware  configuration:

Device name    MyPC-Arlene
Processor    Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz   2.50 GHz
Installed RAM    4.00 GB
Device ID    0F0DE966-4CBA-4C8F-A8B5-318BF7286271
Product ID    00330-80000-00000-AA057
System type    64-bit operating system, x64-based processor
Pen and touch    Pen and touch support with 10 touch points

Windows:

Edition    Windows 10 Pro
Version    20H2
Installed on    ‎3/‎4/‎2021
OS build    19042.1165
Serial number    018156751653
Experience    Windows Feature Experience Pack 120.2212.3530.0
 

9caa2356-cf78-4f9d-9405-ca501f9a84c7.dmp

[walt.farrell]

26 minutes ago, Rcphap said:

Unable to get to Preferences since Photo will not start.  Not sure what the default is and not sure I ever changed this option?

The default is to enable Hardware Acceleration if your graphics card and driver seem to handle the OpenCL functions that Affinity requires.

If you can't get to Preferences, try:

• https://forum.affinity.serif.com/index.php?/topic/133116-faq-how-can-i-disable-opencl-compute-acceleration-on-windows/
• or: https://forum.affinity.serif.com/index.php?/topic/136266-affinity-opencl-disabler/&do=findComment&comment=750959

 

[Lem3]

4 GB?  How much RAM is in use before you try to start Photo?

[Rcphap]

40 minutes ago, walt.farrell said:

The default is to enable Hardware Acceleration if your graphics card and driver seem to handle the OpenCL functions that Affinity requires.

If you can't get to Preferences, try:

• https://forum.affinity.serif.com/index.php?/topic/133116-faq-how-can-i-disable-opencl-compute-acceleration-on-windows/
• or: https://forum.affinity.serif.com/index.php?/topic/136266-affinity-opencl-disabler/&do=findComment&comment=750959

 

Looked at the xml file and it is set to False.

[walt.farrell]

4 minutes ago, Rcphap said:

Looked at the xml file and it is set to False.

Too bad.

You might try an application reset by pressing and holding the Ctrl key before you click on the application icon in your Start menu or desktop. Keep Ctrl pressed until you see the application in the taskbar, then click on its icon in the task bar. Still keep Ctrl pressed until you get the Clear User Data dialog. In that dialog, you can leave the first 3 items checked, but also check the final item (Reset Account Data). Then click Clear.

If that works, you'll be prompted to Register your account again, and it will have deleted any content previously sync'd from the Affinity Store (brushes, assets, etc.). Your issue may be with one of the free asset packs from the Store (iOS 11 pack), so if this works, do not synchronize that one again.

[Rcphap]

45 minutes ago, walt.farrell said:

Too bad.

You might try an application reset by pressing and holding the Ctrl key before you click on the application icon in your Start menu or desktop. Keep Ctrl pressed until you see the application in the taskbar, then click on its icon in the task bar. Still keep Ctrl pressed until you get the Clear User Data dialog. In that dialog, you can leave the first 3 items checked, but also check the final item (Reset Account Data). Then click Clear.

If that works, you'll be prompted to Register your account again, and it will have deleted any content previously sync'd from the Affinity Store (brushes, assets, etc.). Your issue may be with one of the free asset packs from the Store (iOS 11 pack), so if this works, do not synchronize that one again.

Tried the reset and a no go.  Will delete 1.10 and reinstall 1.9 and see what happens.

[Rcphap]

1 hour ago, Lem3 said:

4 GB?  How much RAM is in use before you try to start Photo?

60% usage before starting Photo