Intermittent lock ups in painting on a mask

[shackcf]

I have been noticing lockups painting white or black on masks. Performing the same tasks in the production version 1.9.2.1035 and there are no issues. I believe it happens when I am attempting to move the document while zoomed in to continue the brush strokes. I just press the space bar and click the mouse, the usual method. 

The document only had 2 layer and 1 mask. I was just masking a subject to place it into a different background. No selection  was active I was just hiding some artifacts before pasting into the new background. 

Windows 10 Pro
Version    21H1
Installed on    ‎8/‎31/‎2020
OS build    19043.1052
Experience    Windows Feature Experience Pack 120.2212.2020.0

Processor    Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz   3.20 GHz
Installed RAM    24.0 GB
System type    64-bit operating system, x64-based processor
Pen and touch    Pen support

Edited July 6, 2021 by shackcf
added pc specs

[Chris B]

Hi shackcf, 

I got this to happen once but I cannot consistently reproduce it. 

I will keep trying and ask the team to have a go as well. 

What document type are you working on? 8, 16 or 32? Do you usually work from a raw? 

[shackcf]

Chris B.

I will also try to reproduce this as it has happened at least 4 times. Frankly since I am new to Affinity Photo so I was not sure if it was me or not at first. 

I am running 16 bit. These particular images are JPG as I had already post processed but it has happened in RAW as well. 

I pulled up the event log and searched for Affinity and found the system hang entry. There was no real info however just 1 minute before the hang a installer was running an update to the Brave browser. I am going to stop the unattended updates if possible. I also found another install update happening 25 min later on the same app. Action definitely required possible removal of Brave Browser needed. 

In hunting through the windows security & maintenance problem details I have found the other Photo.exe hangs but there were no other events within 15 min.

I have some more composites to act on today. I hope I can update with more information than just the application hang event. 

Is there a logging function within the BETA I can switch on? 

 

[Chris B]

23 hours ago, shackcf said:

Is there a logging function within the BETA I can switch on? 

 

Not really. Just the log.txt or a dump file from Task Manager. The dump file might tell us more. Even with a crash report we can't always get useful info from it. The developers have debug tools/ builds but we don't access those

[shackcf]

Thanks for the reply. Going to download the newest BETA now.