Affinity Photo crashes constantly Build 1.9.2.1035

[Jayenbee]

Hello community

I notice a huge amount of crashes with AP.

The crashes occur heavily when I perform operations with the perspective tool. I have the feeling that other tasks are involved as well because sometimes even saving takes extremely long.

I can also confirm this bug as described by other user:

Affinity Photo becomes unresponsive trying to do normal editing - Photo Bugs found on Windows - Affinity | Forum (serif.com)

If it happen, the only way to go ahead is to kill the AP task and restart the app as far as I know. 

It would be great if you provide some bug fixes with the next update.

Is there a workaround for this?

Are there any nightly builds of AP available?

Thanks in advance

Jayenbee

Edited June 17, 2021 by Jayenbee

[walt.farrell]

For many users who are having problems in 1.9 the problem is with their graphics card drivers, due to the new Hardware Acceleration function being enabled by default if the graphics card claims to support it.

So if you're having a problem the first thing to do is see if you're using Hardware Acceleration:

1. Edit > Preferences
2. Click on Performance
3. Look at the bottom of the list. If Hardware Acceleration is on, turn it off, Close the Preferences, and restart the application.

If that resolves your problems, then you can investigate whether you need to update your drivers.

[Parker_Hayes]

My brain was in turmoil, the Puritan side in utter shock with the words my Heathen side was spewing. It seems one little box

was the root cause for my inner insurgence. Calm is what best describes that place now, thank you....thank you very much. Win 10 i5-7500 8 DDR4 Intel HD 630 (2017 Dell) 

[Jayenbee]

Thanks Walt!

I tested this solution under the same task (perspective operations, general use) and it seems to work this way.

Thanks

Jayenbee

[walt.farrell]

Good to hear, @Jayenbee.

I think that means that your drivers may be downlevel or buggy, and you could try removing and updating them. But that's a bit more complex than I'm comfortable providing advice for.

But here's one post where a Serif staff member provided some advice:

 

[Jayenbee]

On 6/17/2021 at 8:44 PM, Parker_Hayes said:

My brain was in turmoil, the Puritan side in utter shock with the words my Heathen side was spewing. It seems one little box

was the root cause for my inner insurgence. Calm is what best describes that place now, thank you....thank you very much. Win 10 i5-7500 8 DDR4 Intel HD 630 (2017 Dell) 

I don't know how this is related to the topic but I am glad if it helps you out in some way. 

[Komatös]

On 6/17/2021 at 8:44 PM, Parker_Hayes said:

My brain was in turmoil, the Puritan side in utter shock with the words my Heathen side was spewing. It seems one little box

was the root cause for my inner insurgence. Calm is what best describes that place now, thank you....thank you very much. Win 10 i5-7500 8 DDR4 Intel HD 630 (2017 Dell) 

You should update your Intel graphics card driver. Or better uninstall and then reinstall it. Please do not use the driver that Dell provides you. Go to Intel and get the driver there.

On the Intel webside press the download button instead of "Get started"

https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers

[Jayenbee]

5 hours ago, Komatös said:

Please do not use the driver that Dell provides you. 

Why Dell? My machine is not of that brand. 

[Komatös]

@Jayenbee You were not meant at all. 😉

The main thing is that the drivers helped you,

[Jayenbee]

That makes perfect sense.