Jayenbee Posted June 17, 2021 Share Posted June 17, 2021 (edited) Hello community I notice a huge amount of crashes with AP. The crashes occur heavily when I perform operations with the perspective tool. I have the feeling that other tasks are involved as well because sometimes even saving takes extremely long. I can also confirm this bug as described by other user: Affinity Photo becomes unresponsive trying to do normal editing - Photo Bugs found on Windows - Affinity | Forum (serif.com) If it happen, the only way to go ahead is to kill the AP task and restart the app as far as I know. It would be great if you provide some bug fixes with the next update. Is there a workaround for this? Are there any nightly builds of AP available? Thanks in advance Jayenbee Edited June 17, 2021 by Jayenbee Cronoxyd 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 17, 2021 Share Posted June 17, 2021 For many users who are having problems in 1.9 the problem is with their graphics card drivers, due to the new Hardware Acceleration function being enabled by default if the graphics card claims to support it. So if you're having a problem the first thing to do is see if you're using Hardware Acceleration: Edit > Preferences Click on Performance Look at the bottom of the list. If Hardware Acceleration is on, turn it off, Close the Preferences, and restart the application. If that resolves your problems, then you can investigate whether you need to update your drivers. Chris B 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Parker_Hayes Posted June 17, 2021 Share Posted June 17, 2021 My brain was in turmoil, the Puritan side in utter shock with the words my Heathen side was spewing. It seems one little box was the root cause for my inner insurgence. Calm is what best describes that place now, thank you....thank you very much. Win 10 i5-7500 8 DDR4 Intel HD 630 (2017 Dell) Quote Link to comment Share on other sites More sharing options...
Jayenbee Posted June 17, 2021 Author Share Posted June 17, 2021 Thanks Walt! I tested this solution under the same task (perspective operations, general use) and it seems to work this way. Thanks Jayenbee Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 17, 2021 Share Posted June 17, 2021 Good to hear, @Jayenbee. I think that means that your drivers may be downlevel or buggy, and you could try removing and updating them. But that's a bit more complex than I'm comfortable providing advice for. But here's one post where a Serif staff member provided some advice: Jayenbee 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Jayenbee Posted June 19, 2021 Author Share Posted June 19, 2021 On 6/17/2021 at 8:44 PM, Parker_Hayes said: My brain was in turmoil, the Puritan side in utter shock with the words my Heathen side was spewing. It seems one little box was the root cause for my inner insurgence. Calm is what best describes that place now, thank you....thank you very much. Win 10 i5-7500 8 DDR4 Intel HD 630 (2017 Dell) I don't know how this is related to the topic but I am glad if it helps you out in some way. Quote Link to comment Share on other sites More sharing options...
Komatös Posted June 19, 2021 Share Posted June 19, 2021 On 6/17/2021 at 8:44 PM, Parker_Hayes said: My brain was in turmoil, the Puritan side in utter shock with the words my Heathen side was spewing. It seems one little box was the root cause for my inner insurgence. Calm is what best describes that place now, thank you....thank you very much. Win 10 i5-7500 8 DDR4 Intel HD 630 (2017 Dell) You should update your Intel graphics card driver. Or better uninstall and then reinstall it. Please do not use the driver that Dell provides you. Go to Intel and get the driver there. On the Intel webside press the download button instead of "Get started" https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers Jayenbee 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Jayenbee Posted June 19, 2021 Author Share Posted June 19, 2021 5 hours ago, Komatös said: Please do not use the driver that Dell provides you. Why Dell? My machine is not of that brand. Quote Link to comment Share on other sites More sharing options...
Komatös Posted June 19, 2021 Share Posted June 19, 2021 @Jayenbee You were not meant at all. 😉 The main thing is that the drivers helped you, Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Jayenbee Posted June 19, 2021 Author Share Posted June 19, 2021 That makes perfect sense. Komatös 1 Quote Link to comment Share on other sites More sharing options...
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