Jump to content

I pad Pro crashing when selecting Adjustments studio


Recommended Posts

 

New to Affinity Photo, yesterday had a play editing a photo no problems. Today when I select the adjustments Studio the app shuts down.

If I upload a new photo Raw or JPEG the same happens. When I reopen AP the uploaded photo has gone and I have to reload.

AP version 1.9.2

IPad Pro, a few months old

Any advice as its driving me mad not being able to use this app I have purchased.

 

Many thanks 

Link to post
Share on other sites

Odd behaviour indeed. I would first try resetting iPad to clear any corrupted ram. Hold power button off until you get slider to close IPad. Close and restart. Remarkably this does fix many annoying issues.

Let us know if problem persists.

IPad Pro 10.5/512GB   lpadOS 14.5.1 Apple Pencil (1st gen), Affinity Photo 1.9.0.218, Affinity Design 1.9.3.

Official Online iPad Help documents (multi-lingual) here: https://affinity.help/

PDF Help files available here:

Affinity Photo 1.9.2-help.pdf Affinity_Designer_Help_File_1.9.1.zip

Link to post
Share on other sites

Yes it a new 500 gb so no issue with storage. 
I’ve tried resetting but no joy. Even shits down if I select a sample photo and click on the adjustment studio.

Is it an option to delete the app and reinstall or would I have to pay for another license? 

Link to post
Share on other sites
5 hours ago, Mov said:

Is it an option to delete the app and reinstall or would I have to pay for another license? 

If you purchased from Apples App Store you can delete and download as often as you like. If default storage in Affinity is set to IPad, be sure to backup the files in the Affinity Photo folder as it gets deleted when you delete the app.

Also any files on the Home Screen that you want to keep will need to be saved before deleting. Use the 3 bar menu below each project icon. They will be saved to the default folder.

IPad Pro 10.5/512GB   lpadOS 14.5.1 Apple Pencil (1st gen), Affinity Photo 1.9.0.218, Affinity Design 1.9.3.

Official Online iPad Help documents (multi-lingual) here: https://affinity.help/

PDF Help files available here:

Affinity Photo 1.9.2-help.pdf Affinity_Designer_Help_File_1.9.1.zip

Link to post
Share on other sites

Thanks all. 

So far I have tried offloading app and re installing a couple of times but no luck.

I ended up deleting the app completely and reinstalling. This has worked, although lost a few pictures. It now does not crash.

But! After deleting the app and reinstalling, the und/redo buttons have disappeared. Tried deleting and re installing three times but the same each time. Any ideas?

67E8945F-C734-4348-81F7-DB652BD09E76.png

Link to post
Share on other sites
9 minutes ago, Mov said:

But! After deleting the app and reinstalling, the undo/redo buttons have disappeared. Tried deleting and re installing three times but the same each time. Any ideas?

On the home screen, tap on the Preferences gearwheel. Choose ‘Interface’ from the list on the left and then slide the ‘Show Undo and Redo buttons’ switch to the right.

Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows 1.9.2 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.9.2 • Designer for iPad 1.9.2 • iPadOS 14.4.2 (iPad Air 2)

Link to post
Share on other sites
4 minutes ago, Alfred said:

On the home screen, tap on the Preferences gearwheel. Choose ‘Interface’ from the list on the left and then slide the ‘Show Undo and Redo buttons’ switch to the right.

Magic- thank you very much, that was it. 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.