Affinity Photo 1.9.2.1035 does not open on Windows 10

[Elizabeth Klisiewicz]

Greetings, Today I tried to launch Affinity Photo and it will not open. It does not launch and does not appear in the Task Manager. I tried repairing the installation, and I uninstalled and reinstalled the application. It still will not open. I have no idea why it won't work. I first noticed an issue when I tried launching it via my FastStone Image Viewer, which has worked seamlessly for years. Then I tried launching it directly. In both cases, it will not launch. What could be the cause?

[nucleardirk]

Even if this youtube video is german it might help:

 

there are youtube subtitles in english available  

Hope this might offer a solution!

[Elizabeth Klisiewicz]

I could not find any subtitles for English and I don't speak German. But thanks for the link anyway. I have to look for another photo editor because this one no longer works for me. I am really bummed.

[nucleardirk]

Check this option, there are several workarounds shown which might work. 
 

hope this helps!

[Elizabeth Klisiewicz]

I saw where the CC was originally, but as I stated, there were no options for me to change the subtitles to English.

[Twolane]

Turn on CC (closed captioning). Then Settings / Subtitles / Autotranslate / German --> English or whatever you want.

[Twolane]

You need to select Auto-translate.

[Elizabeth Klisiewicz]

Boy, that Autotranslate part was not obvious to me. I do get English subtitles now. Thanks. I will have to work on this when I have more time. Those are a lot of instructions. Maybe my .NET Framework got munged somehow.

 

[Elizabeth Klisiewicz]

Thanks for your patience.

 

[Twolane]

Have you disabled your anti-virus software and tried to open it?

[Komatös]

@Elizabeth Klisiewicz

Please try the following steps.

- Press the WINDOWS key+R; the Run dialogue box opens.
- Copy %appdata%\affinity\photo\ and paste it into the input field.
- Rename the folder 1.0. For example, 1.0_Backup
- Create an empty folder 1.0

Now try to start Affinity Photo again.

Edited April 19, 2021 by Komatös

[Elizabeth Klisiewicz]

Problem is solved. Worked with my IT guy and Symantec Antivirus was causing this problem for both Designer and Photo. It also was conflicting with features in other applications.