Can’t resize canvas mode due to anchor points fly out obscured

[Awannaby]

This problem also appears in designer too apparently- exact same problem on that persons iPad Air 3.  My problem is that the anchor points box is not visible completely. It forces me to resize utilizing the 3 top points in the square. If I want to resize my pic ( ie creating an equal border) I cannot select the Centre of the box cause it’s obscured. 
 

It may only be a problem with iPad Air 3- which I have. 

Real drag as I used this for boarders pre 1.9

thanks

[Chris B]

Hey Awannaby,

We've logged this for investigation - thank you.

[Awannaby]

Hi again. Just downloaded 1.9.2 and this update did not address the issue. Still obscured.

[Chris B]

Hello Awannaby,

We have ordered an Air 3 to test this on. Unfortunately it seems we had every iPad apart from this one. However, this is already with the developers despite us being able to reproduce it on other iPad devices. 

Can I ask if rotating the iPad makes a difference? 

[Awannaby]

Hi Chris, I tried this as well and no diff. I’ve tried everything short of deleting and re-installing the app. Not keen on that option as I’d have to move stuff around to ensure they’re not lost.

[Chris B]

Thanks for confirming. Bug report updated. 

[Awannaby]

Ok, I just deleted the app and reinstalled it. No difference.

This is a huge drag as I cannot put borders on my edited photos. 

Whats the next step?

We would appreciate a speedy remedy.

Thanks .

S

[DM1]

2 hours ago, Awannaby said:

Whats the next step?

You'll need to wait until affinity put out an update. In practice these releases can take some time depending on severity of bug and numbers effected.

2 hours ago, Awannaby said:

We would appreciate a speedy remedy.

If all you need to do is put a border around your photo, draw a rectangle slightly bigger than your image (size to suit border width). Fill rectangle with desired border colour. Place rectangle layer below image layer in layer studio. In Document menu/Canvas tap unclip canvas. Done.

[Jeffrey Raterink]

iPad 8th gen 10.2 user here, running IOS 14.7.1 with Affinity Photo 1.10. I was hoping the new release would resolve this issue, but sadly has not. I will attach a photo, but it a similar issue to the one posted on April 1. I can only select the 3 visible sections of the box to determine my canvas origin point. This also happens in landscape mode (photo #2) While frustrating when I increase the canvas (I can always move my layers around to a different corner on the canvas afterwards, it makes the app on the IPad practically useless for custom canvas crops. I would greatly appreciate getting this bug resolvedI really do not want to resort jumping to the desktop. 

 

Edited August 7, 2021 by Jeffrey Raterink
Added additional photo

[Awannaby]

Good day, any resolution coming to fix this glitch. Hasn’t gone away with subsequent photo updates. Thanks

[Jeffrey Raterink]

It’s been radio silence on this end with zero resolution. Honestly, this is an extremely frustrating bug that keeps me from utilizing this program in my iPad. I have to drop back into my desktop version, which makes me feel like the iPad version is a waste if money. 

[Chris B]

Hi all - I'm sorry this still isn't resolved. I have been updating the bug report with every new release to keep reminding the developers.

[Jeffrey Raterink]

Chris, I understand. My hope that if we keep at it, it will be resolved. I appreciate you assistance. 

Edited November 1, 2021 by Jeffrey Raterink

[Alfred]

On 4/1/2021 at 1:27 PM, Chris B said:

We have ordered an Air 3 to test this on. Unfortunately it seems we had every iPad apart from this one.

This initially looked like an iPad Air 3 issue, but it clearly affects other models.

On 8/7/2021 at 1:28 AM, Jeffrey Raterink said:

iPad 8th gen 10.2 user here, running IOS 14.7.1 with Affinity Photo 1.10.

 

[Jy.hwang]

I am using an iPad mini 5.  And this problem is still unresolved.

[Jeffrey Raterink]

So if I am understanding this, it seems to affect relatively modern iPads that still have the home button. Would it be possible this is a screen resolution ratio issue, since the affected iPads have similar dimensions to other iPads that did away with the home button, thus their resolution numbers might be different?

[Josep CN]

Hi all, same issue using ipad mini 5.

it started a year ago by upgrading the app

it worked well untill there

Please, is there any solution available? 

Thanks for your help

[Jeffrey Raterink]

Sorry to hear this, I am still in the same boat as well without any bug fix and radio silence from the team other than the person that would relay it back to the developers. Based on the failures it appears that it occurs on the iPads with the home button, so maybe a scaling issue with the app? It is really frustrating because I want to use this app more and more on my IPad, but have to divert to my desktop (which I am trying to replace with the iPad) or resort to other apps capable of scaling properly. Either instance is not ab ideal solution and to wait years for a solution seems ridiculous. I understand the teams needs to sort out the big bugs, but maybe fix the others before a big update that still does not solve the issue. I would think it would be beneficial to the team to fix this so there would be the potential of wider deployment in education, who rely if the lower end home button based iPads. 

[Alfred]

52 minutes ago, Jeffrey Raterink said:

Based on the failures it appears that it occurs on the iPads with the home button, so maybe a scaling issue with the app?

My iPad Air 2 (9.7-inch display, screen resolution 2048 by 1536 pixels at 264 ppi) has a home button, but I haven’t experienced the problem reported here. It seems that there must be something else at play.

[Jeffrey Raterink]

That’s good news @Alfred, but again the iPads in the thread affected are ones with the home button.

No matter the cause, this issue has been going on for over a year and there has been no resolution and very little response from the team. I really like the program and use it often - it is just personally frustrating that a select few of us cannot use this relatively basic functionality and need to find solutions elsewhere. 

[Chris81]

Hi same problem for my iPad mini 5. I want to make 2:1 resize for a panorama photo and I can’t. I am so disappointed that I buy affinity.

[KerrieP]

I am having the same problem. iPad Air 3rd gen running iPad OS 16 and affinity photo1.10.7.317