Raw loading error V1.9.2.236 (bump) Canon 1300D CR2 on iPad Pro 9.7”

[Paul Mudditt]

I get a repeated problem loading Canon CR2 raw from my 1300D, Rebel T5. See video comparison V1.9.2 vs V1.9.1.

If video isn’t clear, firstly I try and open the raw file using V1.9.2. Then I return to the Home Screen and use V1.9.1 which successfully opens the file. This happens with all my CR2 files so far. My problematic NEF file I use for these test cases loads ok though.

NOTE: I am on iPadOS 14.5 beta so problem might be that. V1.9.1 loads correctly as usual.

 

 

IMG_0350.CR2

 

IMG_0354.CR2

[AlainP]

I can open and work on your file without any problem with the latest beta. Also on iOS 14.5 beta (18E5186a).

[Paul Mudditt]

5 hours ago, AlainP said:

I can open and work on your file without any problem with the latest beta. Also on iOS 14.5 beta (18E5186a).

Maybe its a memory thing then, which iPad do you have?

[AlainP]

I used the iPad 2020 12.9 in with 256 GB.

[Paul Mudditt]

2 hours ago, AlainP said:

I used the iPad 2020 12.9 in with 256 GB.

Ah that could be it then almost time to upgrade my first generation iPad Pro 9.7”. Still hope it is fixed before V1.9.2 is released though.

[Paul Mudditt]

BUMP: Checked with build 236 and many of my CR2 files still load to a blank screen now from iCloud files, On my iPad and Photos.

[AlainP]

2 hours ago, Paul Mudditt said:

BUMP: Checked with build 236 and many of my CR2 files still load to a blank screen now from iCloud files, On my iPad and Photos.

Well you really have to get the latest 12.9 in iPad Pro with a lot of memory... they are so nice and they smell new for more than a week....

More seriously, how much memory do you have in your iPad?

[Paul Mudditt]

12 hours ago, AlainP said:

Well you really have to get the latest 12.9 in iPad Pro with a lot of memory... they are so nice and they smell new for more than a week....

More seriously, how much memory do you have in your iPad?

It’s only 2GB in first generation iPad Pro, which has been more than sufficient until now. This release looks like it will kill older devices, I do hope it is not released like this.

[Gabe]

Hi @Paul Mudditt

What is RAW engine set to? Apple RAW or Serif Labs?

[AlainP]

I will try your file today on my 6th gen iPad which has 2 Gb ram.

[AlainP]

Here are my results @Paul Mudditt, as mentionned by @Gabe I think it has something to do with the RAW engine you use. On my pro 2020 any RAW engine works fine to open your file, Beta or release versions.

On my iPad 6th gen which also has 2 Mb ram like your pro 9,7 your file opens fine as long as Photo is set up to use the Apple RAW engine. When set to Serif RAW engine the file does not open. Photo does not crash but all I get is a blank canvas. Same with Beta or release versions.

Hoping this can help.

My Pro is running iOS 14.5 beta and my 6th gen is running 14.4.2 iOS.

[Paul Mudditt]

11 hours ago, Gabe said:

Hi @Paul Mudditt

What is RAW engine set to? Apple RAW or Serif Labs?

It was set to Serif, when changed back to Apple raw you are correct that seems to work, phew !

Although this doesn’t explain why V1.9.1 is perfectly happy using Serif Raw and V1.9.2 isn’t.

[Paul Mudditt]

9 hours ago, AlainP said:

Here are my results @Paul Mudditt, as mentionned by @Gabe I think it has something to do with the RAW engine you use. On my pro 2020 any RAW engine works fine to open your file, Beta or release versions.

On my iPad 6th gen which also has 2 Mb ram like your pro 9,7 your file opens fine as long as Photo is set up to use the Apple RAW engine. When set to Serif RAW engine the file does not open. Photo does not crash but all I get is a blank canvas. Same with Beta or release versions.

Hoping this can help.

My Pro is running iOS 14.5 beta and my 6th gen is running 14.4.2 iOS.

Cheers yes same results as me. What about on your newer iPad, does that handle Serif raw ok?

[AlainP]

57 minutes ago, Paul Mudditt said:

Cheers yes same results as me. What about on your newer iPad, does that handle Serif raw ok?

Yes the Pro 2020 open the files with either RAW engine without any problem. Maybe the Serif engine grabs more memory and the Apple built-in one does not...but you are probably on the edge... a few live filters and that's it !

 

[Paul Mudditt]

7 hours ago, AlainP said:

Yes the Pro 2020 open the files with either RAW engine without any problem. Maybe the Serif engine grabs more memory and the Apple built-in one does not...but you are probably on the edge... a few live filters and that's it !

 

I tend to keep things, computers, cars, phones, TVs until they are all clapped out then buy new, my first gen iPad Pro is still amazing to me but might be tempted, lets see what Tim Cook comes up with next month.

[Gabe]

Thanks both. Issue now logged. 

[Paul Mudditt]

On 3/31/2021 at 9:39 AM, Gabe said:

Thanks both. Issue now logged. 

This version should never have been released, it is crash happy on my first gen iPad Pro, the release version is practically unusable. Very sad indeed these errors were ignored.

[Gabe]

On 4/1/2021 at 11:06 PM, Paul Mudditt said:

it is crash happy on my first gen iPad Pro

What do you do when it crashes? 

[Paul Mudditt]

5 hours ago, Gabe said:

What do you do when it crashes? 

Any type of editing, I suspect when memory starts to get used up, the app just crashes to the Home Screen, no crash notification on the release  or the beta version and too unpredictable to screen record. I’ve tried the usual Forced Restarts and closing all other apps but problems persist with this release. I guess this was always eventually going to happen as you can’t get new features without using up more memory so the older devices suffer.