sapstar Posted February 26, 2021 Posted February 26, 2021 (edited) Hi all, I am new to Affinity Photo and to the forum. I am trying to do a focus merge with photos shot on Sony A7R III which is a 42MP camera. Each file is around 80MB. My Laptop has the below specs. Intel Core i7-9750H - 6 cores 12 threads Integrated Intel UHD Graphics 630 NVIDIA GeForce GTX 1660 Ti 32 GB Memory SSD Storage I am using the latest drivers and have all the recent OS updates. I have tried focus merge with a few different sets of raw files in 1.8 last version, 1.9 and 1.9.1. As soon as the focus merge starts Affinity photo crashes. I then tried converting the raw files to TIFF and it still crashes as soon as the focus merge starts. I also tried with the OpenCL option Checked and Un Checked. Didn't make any difference. In Nvidia control panel, I changed my primary graphics card from Nvidia to the integrated Intel GPU. After this change, focus merge works. How can I resolve this problem. I have attached the Affinity Photo crash reports here. CrashReports.zip Edited February 26, 2021 by sapstar adding OpenCL settings. Quote
Subclavius Posted March 2, 2021 Posted March 2, 2021 @sapstar, I was wondering if focus merge worked in 1.8.5? The only other thing I could suggest is to uninstall the NVIDIA graphics drivers completely and then reinstall the latest ones from scratch. This may be different to simply updating. I have seen a couple of threads where this seems to have helped. Quote
Gompie Posted March 2, 2021 Posted March 2, 2021 (edited) Hello @sapstar, I have an identical problem. As soon as the rendering starts the program crashes. When I open my preferences and go to "Performance" and set the renderer to "Warp" the problem is over. As soon as I change it back to default, my videocard, the problem starts again. I had this problem since the last few versions. I leave it on Warp now but this is not the way it supposed to function. Edited March 2, 2021 by Gompie sapstar 1 Quote
ChristAlix Posted March 2, 2021 Posted March 2, 2021 Hello sapstar, try this DDU (Display Driver Uninstaller) (https://www.guru3d.com/files-details/display-driver-uninstaller-download.html). The tool has already saved me and many others a lot of headaches! See forum post: Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 34 minutes ago, Subclavius said: @sapstar, I was wondering if focus merge worked in 1.8.5? The only other thing I could suggest is to uninstall the NVIDIA graphics drivers completely and then reinstall the latest ones from scratch. This may be different to simply updating. I have seen a couple of threads where this seems to have helped. Same problem in 1.8.5. This is not specific to 1.9. I have uninstall NVIDIA drivers and installed the studio drivers as suggested in another forum post. This didn't make any difference. Quote
ChristAlix Posted March 2, 2021 Posted March 2, 2021 How did you uninstall the drivers, with Nvidia deinstaller or in Windows Safe Mode with DDU? sapstar 1 Quote
Subclavius Posted March 2, 2021 Posted March 2, 2021 Which Renderer is APhoto using? You can check this from Edit > Preferences > Performance. Does it make any difference if you change from NVIDIA to using Intel Integrated Graphics, or to WARP? sapstar 1 Quote
ChristAlix Posted March 2, 2021 Posted March 2, 2021 15 minutes ago, Subclavius said: Which Renderer is APhoto using? You can check this from Edit > Preferences > Performance. Does it make any difference if you change from NVIDIA to using Intel Integrated Graphics, or to WARP? He has already mentioned this above, or does he mean "In Nvidia control panel" in the system control?1 [ In Nvidia control panel, I changed my primary graphics card from Nvidia to the integrated Intel GPU. After this change, focus merge works. How can I resolve this problem. I have attached the Affinity Photo crash reports here.] sapstar 1 Quote
v_kyr Posted March 2, 2021 Posted March 2, 2021 On 2/26/2021 at 8:05 PM, sapstar said: ...have attached the Affinity Photo crash reports... Crashes there at this point ... Quote Operating system: Windows NT 10.0.18362 900 CPU: amd64 family 6 model 158 stepping 10 12 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x8 Process uptime: 630 seconds Thread 0 (crashed) 0 KERNELBASE.dll + 0x3a799 rax = 0x00007ff8b9eea9f0 rdx = 0x00007ff8421e31b8 rcx = 0x0000002b733fe4e0 rbx = 0x0000018f229ed350 rsi = 0x0000018f25292c08 rdi = 0x0000000000000007 rbp = 0x0000002b733fe2a0 rsp = 0x0000002b733fdc30 r8 = 0x0000018f2582a9f0 r9 = 0x0000018f28bea160 r10 = 0x0000018f2582a9f0 r11 = 0x0000000000000000 r12 = 0x0000018f229ed350 r13 = 0x00000000002e0552 r14 = 0x0000000000000000 r15 = 0x0000000000000000 rip = 0x00007ff8cf2ca799 Found by: given as instruction pointer in context 1 Serif.Interop.Persona.ni.dll + 0x27258f6 rbp = 0x0000002b733fe330 rsp = 0x0000002b733fe2b0 rip = 0x00007ff8442858f6 Found by: previous frame's frame pointer 2 Serif.Interop.Persona.ni.dll + 0x2725c66 rbp = 0x0000002b733fe3a0 rsp = 0x0000002b733fe340 rip = 0x00007ff844285c66 Found by: previous frame's frame pointer 3 Serif.Interop.Persona.ni.dll + 0x2723a5c rbp = 0x0000002b733fe400 rsp = 0x0000002b733fe3b0 rip = 0x00007ff844283a5c Found by: previous frame's frame pointer 4 Serif.Affinity.ni.dll + 0xeb1c1d rbp = 0x0000002b733fe470 rsp = 0x0000002b733fe410 rip = 0x00007ff845b51c1d Found by: previous frame's frame pointer 5 0x7ff85a0bdf33 rbp = 0x0000002b733fe650 rsp = 0x0000002b733fe480 rip = 0x00007ff85a0bdf33 Found by: previous frame's frame pointer 6 Serif.Interop.Persona.ni.dll + 0x20db30d rbp = 0x0000002b733fe710 rsp = 0x0000002b733fe660 rip = 0x00007ff843c3b30d Found by: previous frame's frame pointer 7 Serif.Interop.Persona.ni.dll + 0x20d6c80 rbp = 0x0000002b733fe770 rsp = 0x0000002b733fe720 rip = 0x00007ff843c36c80 ... ... sapstar 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
sapstar Posted March 2, 2021 Author Posted March 2, 2021 1 hour ago, Gompie said: Hello @sapstar, I have an identical problem. As soon as the rendering starts the program crashes. When I open my preferences and go to "Performance" and set the renderer to "Warp" the problem is over. As soon as I change it back to default, my videocard, the problem starts again. I had this problem since the last few versions. I leave it on Warp now but this is not the way it supposed to function. 1 hour ago, ChristAlix said: He has already mentioned this above, or does he mean "In Nvidia control panel" in the system control?1 [ In Nvidia control panel, I changed my primary graphics card from Nvidia to the integrated Intel GPU. After this change, focus merge works. How can I resolve this problem. I have attached the Affinity Photo crash reports here.] Initially I was changing this in nvidia control panel but later figured I can change it in Affinity performance settings. Below is what works. Change Renderer to Integrated GPU. Change Renderer to Warp. (I am unsure what this option means) Using NVIDIA graphics still crashed. Previously I just uninstalled the driver and installed studio drivers again as clean install. But based on the above recommendations, I have tried DDU in Safe Mode and reinstalled drivers again. The problem is still not resolved. Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 3 minutes ago, v_kyr said: Crashes there at this point ... I am not sure why Affinity can't recognise the GPU. I have other programs using it successfully. I can see it is correctly identified in device manager. Quote
v_kyr Posted March 2, 2021 Posted March 2, 2021 14 minutes ago, sapstar said: I am not sure why Affinity can't recognise the GPU. I have other programs using it successfully. I can see it is correctly identified in device manager. Your crash report's "attachment_Log.txt" file already probably told which GPU was in use ... Quote Loading colour profiles Monitors Name: Generic PnP Monitor Adapter: Intel(R) UHD Graphics 630 Primary: Yes Has user profile: Yes Profile name: GGG_SDCA029.icc System Found 15 system profiles (parsed 15) Loading colour profile (system): wsRGB.cdmp Loading colour profile (system): wscRGB.cdmp Loading colour profile (system): sRGB Color Space Pro ... ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
ChristAlix Posted March 2, 2021 Posted March 2, 2021 WARP: Please have a look at the "Affinity Photo Help". sapstar 1 Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 4 minutes ago, v_kyr said: Your crash report's "attachment_Log.txt" file already probably told which GPU was in use ... Not sure I understand this. My laptop has 2 graphics cards. The integrated graphics card runs the laptop screen. Do you mean I have to select the same graphics card that is used by the monitor? Quote
ChristAlix Posted March 2, 2021 Posted March 2, 2021 4 minutes ago, sapstar said: Not sure I understand this. My laptop has 2 graphics cards. The integrated graphics card runs the laptop screen. Do you mean I have to select the same graphics card that is used by the monitor? It doesn't matter to Affinity Photo or Dersigner whether they have one or even five graphics cards. You select the "Preferences" menu in Affinity and choose the graphics card that should be responsible for " rendering" the displayed graphics in the Affinity Photo application window. Please have a look at the "Affinity Photo Help" under "Preferences". Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 6 minutes ago, ChristAlix said: WARP: Please have a look at the "Affinity Photo Help". Thanks for clarifying. I did try the option and it worked. But most of the graphics processing was being done by the integrated graphics card when I checked in Performance Monitor. While this works, it's not ideal. This is very much like selecting the integrated card which also works. Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 2 minutes ago, ChristAlix said: It doesn't matter to Affinity Photo or Dersigner whether they have one or even five graphics cards. You select the "Preferences" menu in Affinity and choose the graphics card that should be responsible for " rendering" the displayed graphics in the Affinity Photo application window. Please have a look at the "Affinity Photo Help" under "Preferences". Yes. As I explained above. I tried these options already. Affinity crashes when I select the dedicated graphics card. I was pointed out an error from the logs in the previous posts which says GPU UNKNOWN and another post suggests the GPU is Intel Gaphics which is my integrated Graphics card. I just ran another test to make sure the above logs are correct. I believe the graphics card shown in attachment_Log.txt is purely the GPU which is running the screen and not the one rendering in the background. Quote
ChristAlix Posted March 2, 2021 Posted March 2, 2021 To be on the safe side, simply switch off the integrated graphics card in your BIOS settings, this worked well for my colleague. Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 1 minute ago, ChristAlix said: To be on the safe side, simply switch off the integrated graphics card in your BIOS settings, this worked well for my colleague. Wouldn't that make my laptop screen stop working? NVIDIA control panel suggests my Laptop display is connected to it. Quote
ChristAlix Posted March 2, 2021 Posted March 2, 2021 14 minutes ago, sapstar said: Würde das nicht dazu führen, dass mein Laptop-Bildschirm nicht mehr funktioniert? Das NVIDIA-Bedienfeld weist darauf hin, dass mein Laptop-Display daran angeschlossen ist. This NVIDIA setting is only for "PhysX" and this processor interface language only works with special 3D / CAD / Finite Elements or scientific programs. You cannot set "Acceleration" of Affinity here. In addition, Affinity Photo works with OpenCL interface. If you disable the Intel GPU in the BIOS, don't worry, your laptop screen or external monitor will continue to work. There is an "electronic switching" to the video outputs automatically inside the laptop. Have the guts, it'll work out!! sapstar 1 Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 1 minute ago, ChristAlix said: This NVIDIA setting is only for "PhysX" and this processor interface language only works with special 3D / CAD / Finite Elements or scientific programs. You cannot set "Acceleration" of Affinity here. In addition, Affinity Photo works with OpenCL interface. If you disable the Intel GPU in the BIOS, don't worry, your laptop screen or external monitor will continue to work. There is an "electronic switching" to the video outputs automatically inside the laptop. Have the guts, it'll work out!! Thank you for explaining this. I will try it now. Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 @ChristAlix I just had a look around the Bios. I have a Gigabyte Aero Laptop and it doesn't have an option to disable a graphics card in the bios. Quote
Mark Ingram Posted March 2, 2021 Posted March 2, 2021 @sapstar, do you have Capture One installed? sapstar 1 Quote
sapstar Posted March 2, 2021 Author Posted March 2, 2021 11 minutes ago, Mark Ingram said: @sapstar, do you have Capture One installed? Yes. I do have Capture One installed. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.