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affinity 1.9 crashing computer - macbook- licence number not found for reinstall


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If there's no product key in your Affinity Store account you probably purchased from the Mac App Store. And in that case you cannot downgrade to 1.8.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1

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9 minutes ago, prof said:

I believe that I purchased Affinity from the Apple App Store in January 2018.

Does that have implications re locating the product key number ?

If you purchased from Apple (Mac App Store) they you will not have a Product key number, your purchase is tied to your Apple ID. For example I have Photo and Designer from the MAS and Publisher from Serif/Affinity, so I have a Product key number for Publisher but not for Photo. Download again from the Mac App Store.

Mac Pro (Late 2013) Mac OS 12.7.2 
Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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7 hours ago, Old Bruce said:

Download again from the Mac App Store.

But as has been mentioned elsewhere, the Mac App Store only makes available the most current version (now 1.9.0) so unless you have a backup (like with Apple Time Machine) you cannot go back to version 1.8.x.

All 3 1.10.8, & all 3 V23.0 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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4 hours ago, prof said:

Will revert to a Time Machine back up as thousands of pics have disappeared with the Affinity upgrade.

Upgrading an Affinity application would not delete any pictures from your disk.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1

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