prof Posted February 10, 2021 Posted February 10, 2021 I need to download Affinity Photo again as v 1.9 crashes my computer repeatedly. My product key isn't showing in my Affinity account. I am using it on macbook pro . Can you please email me my product key ? Thanks Quote
ianhg Posted February 10, 2021 Posted February 10, 2021 Did you download the app from the Apple store if so you might want to try from the App Store ? Quote
walt.farrell Posted February 10, 2021 Posted February 10, 2021 If there's no product key in your Affinity Store account you probably purchased from the Mac App Store. And in that case you cannot downgrade to 1.8. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
prof Posted February 10, 2021 Author Posted February 10, 2021 Thanks for your speedy replies. I believe that I purchased Affinity from the Apple App Store in January 2018. Does that have implications re locating the product key number ? Quote
Old Bruce Posted February 10, 2021 Posted February 10, 2021 9 minutes ago, prof said: I believe that I purchased Affinity from the Apple App Store in January 2018. Does that have implications re locating the product key number ? If you purchased from Apple (Mac App Store) they you will not have a Product key number, your purchase is tied to your Apple ID. For example I have Photo and Designer from the MAS and Publisher from Serif/Affinity, so I have a Product key number for Publisher but not for Photo. Download again from the Mac App Store. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
R C-R Posted February 11, 2021 Posted February 11, 2021 7 hours ago, Old Bruce said: Download again from the Mac App Store. But as has been mentioned elsewhere, the Mac App Store only makes available the most current version (now 1.9.0) so unless you have a backup (like with Apple Time Machine) you cannot go back to version 1.8.x. Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
prof Posted February 11, 2021 Author Posted February 11, 2021 Very many thx for all the speedy help. Will revert to a Time Machine back up as thousands of pics have disappeared with the Affinity upgrade. Will defer upgrade to1.9! A Quote
walt.farrell Posted February 11, 2021 Posted February 11, 2021 4 hours ago, prof said: Will revert to a Time Machine back up as thousands of pics have disappeared with the Affinity upgrade. Upgrading an Affinity application would not delete any pictures from your disk. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
prof Posted February 11, 2021 Author Posted February 11, 2021 ah -good! Must be a photos app prob. Many thx for clearing Affinity! A Quote
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