oderuyter Posted February 7, 2021 Share Posted February 7, 2021 After updating my copies of Photo, Designer and Publisher to 1.9 I can no longer run them; They open, show the splash screen then nothing. I have tried a few clean installs but nothing seems to work. I have been able to revert back on Publisher and Designer, but unfortunately photo was bought thru the windows store and they don't support the download/install of older versions. Any ideas how I can get the suite working on v1.9 or get Photo running again? Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 7, 2021 Share Posted February 7, 2021 Did you saw or get any Win system crash report (some backtrace logs) which probably indicates the cause of that behavior? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
MikeDuf Posted February 7, 2021 Share Posted February 7, 2021 1 hour ago, oderuyter said: After updating my copies of Photo, Designer and Publisher to 1.9 I can no longer run them; They open, show the splash screen then nothing. I have tried a few clean installs but nothing seems to work. I have been able to revert back on Publisher and Designer, but unfortunately photo was bought thru the windows store and they don't support the download/install of older versions. Any ideas how I can get the suite working on v1.9 or get Photo running again? I am having the same issue... and many of us. Try updating all your drivers. You can also do to appdata find the app and add a line at the end of the "PerformancePreferences.xml" file (the line is the following : <UseHardwareAcceleration>False</UseHardwareAcceleration> and you should add it right before the last setting line. If its already there change True to False). You can try opening it while holding control and if a screen pop up click clear. But if you crash from splash screen it might not work. If none of that work you can join me and wait till they fix it 😕 Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
Tamerlin Posted February 7, 2021 Share Posted February 7, 2021 For me it's starting up fine, but crashing when I attempt to open a photo. I tried a TIFF exported from RedCine-X Pro as well as a DNG from a DJI Pocket 2, both are causing crashes. Quote Link to comment Share on other sites More sharing options...
Tamerlin Posted February 7, 2021 Share Posted February 7, 2021 I have the latest nVidia Studio driver installed. To test, I switched the renderer from GeForce 2060 to WARP, and now I'm able to open both of the images that crashed it with GPU acceleration enabled. Affinity Photo didn't create a dump file though. 😕 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 10, 2021 Staff Share Posted February 10, 2021 Hi @oderuyter and Welcome to the Forums, Could you try the steps on this link: https://forum.affinity.serif.com/index.php?/topic/133116-faq-how-can-i-disable-opencl-compute-acceleration-on-windows/&tab=comments#comment-733437 and see if the apps then starts. @MikeDuf You've just had a reply to your thread here. @Tamerlin Instead of changing to WARP had you tried just disabling OpenGL in Preferences for Affinity? Quote Link to comment Share on other sites More sharing options...
MikeDuf Posted February 10, 2021 Share Posted February 10, 2021 4 hours ago, stokerg said: Hi @oderuyter and Welcome to the Forums, Could you try the steps on this link: https://forum.affinity.serif.com/index.php?/topic/133116-faq-how-can-i-disable-opencl-compute-acceleration-on-windows/&tab=comments#comment-733437 and see if the apps then starts. @MikeDuf You've just had a reply to your thread here. @Tamerlin Instead of changing to WARP had you tried just disabling OpenGL in Preferences for Affinity? thank you Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
oderuyter Posted February 10, 2021 Author Share Posted February 10, 2021 6 hours ago, stokerg said: Hi @oderuyter and Welcome to the Forums, Could you try the steps on this link: https://forum.affinity.serif.com/index.php?/topic/133116-faq-how-can-i-disable-opencl-compute-acceleration-on-windows/&tab=comments#comment-733437 and see if the apps then starts. Afraid still the same - just tanks after the initial splash screen Quote Link to comment Share on other sites More sharing options...
Tamerlin Posted February 10, 2021 Share Posted February 10, 2021 @MikeDuf I didn't try just disabling OpenGL yet. I'll try it later today and post an update. Thanks! Quote Link to comment Share on other sites More sharing options...
oderuyter Posted February 10, 2021 Author Share Posted February 10, 2021 I created this recording of whats happening to be totally clear Quote Link to comment Share on other sites More sharing options...
Tamerlin Posted February 11, 2021 Share Posted February 11, 2021 I found the option to disable OpenCL, but not OpelGL. Turning off OpenCL but setting the display renderer to be my nVidia 2060 6GB resulted in a crash when opening an image. With OpenCL enabled when I set the display rendering to use the integrated Intel Iris GPU, it loads the image. Quote Link to comment Share on other sites More sharing options...
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