P_Monty Posted February 4, 2021 Share Posted February 4, 2021 Hi all, I've just upgraded the hard drive in my Mac. After restoring everything from the backup I've a feeling a few things didn't copy over correctly. On issue - affinity photo is prompting me for a license key. While I look for the bit of paper with the key on (it was a gift, so I don't have the email), is there a file or directory I can look for on the backup drive and copy over manually? Thanks Paul Quote Link to comment Share on other sites More sharing options...
RLaundry Posted February 4, 2021 Share Posted February 4, 2021 Your product keys are all stored in your Serif/Affinity account - "Downloads & Product Keys" Quote Link to comment Share on other sites More sharing options...
P_Monty Posted February 5, 2021 Author Share Posted February 5, 2021 Thanks. Maybe I'm being silly - but I can only see an order number, not a product key... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2021 Share Posted February 5, 2021 12 minutes ago, P_Monty said: Maybe I'm being silly - but I can only see an order number, not a product key... Does it say it was an order for Affinity Photo? Or for something else, like the Workbook? Are you sure that you got Affinity Photo from Serif, and not from the Mac App Store? Perhaps look at your account there? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
P_Monty Posted February 5, 2021 Author Share Posted February 5, 2021 It was an order from Affinity (not App Store) for Photo. Just contacting the person who bought it for me to see if they've still got the original e-mailed code (fingers crossed...) Edit. Panic over - I got the key emailed to me 🙂 Quote Link to comment Share on other sites More sharing options...
RLaundry Posted February 5, 2021 Share Posted February 5, 2021 For future reference though - there are two spots in your account: Order History and Downloads & Product Keys. From the account icon in the upper right corner of the website. Quote Link to comment Share on other sites More sharing options...
P_Monty Posted February 5, 2021 Author Share Posted February 5, 2021 Thanks. But as it was a gift and not something I purchased myself, I don't have anything in my orders... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2021 Share Posted February 5, 2021 2 minutes ago, P_Monty said: Thanks. But as it was a gift and not something I purchased myself, I don't have anything in my orders... That's because they gifted it incorrectly and it's registered to them. They should have contacted Serif by email and purchased a redemption code, and then sent that to you. Then you could have done the purchase and it would be registered to you. Either way, it's nice to have the gift, but technically the way they did it violates the licensing terms (though I'm sure Serif won't make any trouble about that ) StevenS 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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