Payment did go through but I haven't received anything

[brunohornung]

On 7/2/2020 at 1:45 PM, Jara said:

I had the same problem, my bank says the payment have been successfull but I have not recived any product from affinity, they say the payment failed.

Has anyone find a solution?  

Are there any news on how to solve this problem?

A couple of days back I paid over 200 bugs and did not receiving anything in return. My bank states that the payment was successfull.
I then wrote an email to Affinitys support team, including the statement of my bank, only to get the answer that the money will probably show up again...

Has anyone who experienced the same contacted the bank and asked for a refund or did the problem just disappear as statet by Affinity?

Thanks,
Bruno

 

[AndyB]

Hi Bruno.

I am sorry that you have had a problem making payment but I will reply to your first e-mail with more details about the payment.

Regards,

Andy

[ed-e]

Hello,

I am not getting a reply to a request to return Affinity designer and refund of payment. I already sent five e-mails (first one November 30th), I only get the automatic reply within 2-3 working days.

e

[emmrecs01]

@ed-e

Welcome to the Affinity forums.

What email address are you sending to?  I believe the correct and appropriate one for your situation is affinityreturns@serif.com.

Jeff

[Patrick Connor]

@ed-e

Serif have been trying to reply to you by eamil as described in this thread