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Posted

I have not used my laptop for  some time, so I allowed it to update my Windows 10 system to  ver 10240. I then downloaded the latest versions of Affinity Photo and Designer. In each of these I got the message "Supported Windows Version not found.

Checking with the system dialogue, It tells me I have a 64-bit operating system on a 64-bit processor.

Both the old versions of Photo and Designer still work OK, but invite me to update, which I did.

John

Windows 11, Affinity Photo 2.4.2 Designer 2.4.2 and Publisher 2.4.2 (mainly Photo).

CPU: Intel Core i5 8500 @ 3.00GHz. RAM: 32.0GB  DDR4 @ 1063MHz, Graphics: 2047MB NVIDIA GeForce GTX 1050

Posted
8 hours ago, John Rostron said:

ver 10240

That's a very old release of Windows 10. I think it's better known as version 1507, from 2015. Current releases of Affinity require at least 1607, so I would suggest updating again. The current version of Windows 10, version 2004, is build 19041.388.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted
17 hours ago, walt.farrell said:

That's a very old release of Windows 10. I think it's better known as version 1507, from 2015. Current releases of Affinity require at least 1607, so I would suggest updating again. The current version of Windows 10, version 2004, is build 19041.388.

Thanks @walt.farrell. I had assumed that when Windows was updating my system (on restarting), that it would be loading the latest version. I will try again.

John

Windows 11, Affinity Photo 2.4.2 Designer 2.4.2 and Publisher 2.4.2 (mainly Photo).

CPU: Intel Core i5 8500 @ 3.00GHz. RAM: 32.0GB  DDR4 @ 1063MHz, Graphics: 2047MB NVIDIA GeForce GTX 1050

Posted
1 hour ago, John Rostron said:

Thanks @walt.farrell. I had assumed that when Windows was updating my system (on restarting), that it would be loading the latest version. I will try again.

John

A reasonable assumption but not an accurate one - I've had my my fingers burned that way too! My OS has been more than a year out of date.

AP, AD & APub user, running Win10

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