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arif98

My Affinity Photo and Publisher Can't be Opened

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Hello everyone...
So a few months ago, i bought affinity photo and publisher but from microsoft store, and it did run well.
But a few weeks ago, it can't be opened anymore. I've tried to reinstall it and no use. I've ask about this in the microsoft community and they suggest me to ask here. 
I do buy Affinity Designer too, but from the Affinity Official and it still work well till now. Is there anyway i can open it (APhoto and APublisher) again ? Need to work with both of it.
Thanks

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Hi @arif98,

Welcome to the forum

Can you please try opening Photo to Published while holding down the CTRL key and a window called Clear User Data should appertains on this screen click the Clear button and the program should now start

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Hi, I installed both of it from Microsoft store, so its located in the start menu/taskbar, (idk how to make it on the desktop), but when I try to open it from taskbar and holding ctrl, nothing happened :)

sorry..

thanks for your answer

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43 minutes ago, arif98 said:

when I try to open it from taskbar and holding ctrl, nothing happened

Just to be clear, you need to press the Ctrl key first (to make sure that it’s already being pressed when the app checks for it on startup). If you kept the Ctrl key pressed while you opened the app, I can’t think of any reason why the ‘Clear User Data’ dialog wouldn’t be displayed as expected.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

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Hi, I don't know why too hehe..

But to make sure, I've try it to my affinity designer and the menu sure came out. But when I try in both affinity publisher and photo, nothing happen :)

thanks for the answer

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You may find that the program shows up in the task bar, and (while still pressing Ctrl) if you click on the icon in the task bar you'll get the dialog.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.767 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.767 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.742 Beta.

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Yes, indeed, as I say before..

I've try it with the designer and works and that menu pop out. But when I try the same way with photo/publisher nothing happen :)

thanks for your suggestion

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What happens if you put a program shortcut on the Desktop and launch from that instead of using the icon on the taskbar?


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

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Honestly, I don't know how to put it on the desktop as a shortcut since it's installed from the Microsoft store, so I only see the menu to put to taskbar and start menu by default..

Sorry..

Thanks for the suggestion and answer

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7 minutes ago, arif98 said:

I don't know how to put it on the desktop as a shortcut

 

 


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

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Hi again, so i have try, and i have make it shortcut at desktop, but the menu from affinity photo won't pop out :')

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7 minutes ago, arif98 said:

the menu from affinity photo won't pop out

You only get a ‘jump list’ when you right-click on an icon on the Start menu or the taskbar, but once you’ve cleared the user data you won’t need to use the Desktop icon unless you have similar problems in the future.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

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Sorry.. I think it's kind of misunderstand ?

My affinity photo and publisher won't start.. I tried to open it, resetting it, reinstalling it.. and so does about this clear data.. by pressing ctrl and open the app. The clear data menu don't come out.

But when I try it with affinity designer I can open the "clear data" menu..

So how I can open my affinity photo/publisher again ? Or even open this clear data menu ?

I'm really sorry..

Thanks for your kindness for answering

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1 minute ago, arif98 said:

The clear data menu don't come out.

Thanks for the clarification.

I’m afraid I’m out of ideas. I hope someone else (perhaps a member of Serif staff) can tell you what you need to do to get Photo and Publisher working again.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

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