arif98 Posted August 1, 2020 Share Posted August 1, 2020 Hello everyone... So a few months ago, i bought affinity photo and publisher but from microsoft store, and it did run well. But a few weeks ago, it can't be opened anymore. I've tried to reinstall it and no use. I've ask about this in the microsoft community and they suggest me to ask here. I do buy Affinity Designer too, but from the Affinity Official and it still work well till now. Is there anyway i can open it (APhoto and APublisher) again ? Need to work with both of it. Thanks Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted August 1, 2020 Staff Share Posted August 1, 2020 Hi @arif98, Welcome to the forum Can you please try opening Photo to Published while holding down the CTRL key and a window called Clear User Data should appertains on this screen click the Clear button and the program should now start Quote Link to comment Share on other sites More sharing options...
arif98 Posted August 1, 2020 Author Share Posted August 1, 2020 Hi, I installed both of it from Microsoft store, so its located in the start menu/taskbar, (idk how to make it on the desktop), but when I try to open it from taskbar and holding ctrl, nothing happened :) sorry.. thanks for your answer Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 1, 2020 Share Posted August 1, 2020 43 minutes ago, arif98 said: when I try to open it from taskbar and holding ctrl, nothing happened Just to be clear, you need to press the Ctrl key first (to make sure that it’s already being pressed when the app checks for it on startup). If you kept the Ctrl key pressed while you opened the app, I can’t think of any reason why the ‘Clear User Data’ dialog wouldn’t be displayed as expected. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
arif98 Posted August 1, 2020 Author Share Posted August 1, 2020 Hi, I don't know why too hehe.. But to make sure, I've try it to my affinity designer and the menu sure came out. But when I try in both affinity publisher and photo, nothing happen thanks for the answer Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 1, 2020 Share Posted August 1, 2020 You may find that the program shows up in the task bar, and (while still pressing Ctrl) if you click on the icon in the task bar you'll get the dialog. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
arif98 Posted August 1, 2020 Author Share Posted August 1, 2020 Yes, indeed, as I say before.. I've try it with the designer and works and that menu pop out. But when I try the same way with photo/publisher nothing happen thanks for your suggestion Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 1, 2020 Share Posted August 1, 2020 What happens if you put a program shortcut on the Desktop and launch from that instead of using the icon on the taskbar? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
arif98 Posted August 1, 2020 Author Share Posted August 1, 2020 Honestly, I don't know how to put it on the desktop as a shortcut since it's installed from the Microsoft store, so I only see the menu to put to taskbar and start menu by default.. Sorry.. Thanks for the suggestion and answer Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 1, 2020 Share Posted August 1, 2020 7 minutes ago, arif98 said: I don't know how to put it on the desktop as a shortcut Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
arif98 Posted August 1, 2020 Author Share Posted August 1, 2020 Will try it soon, thanks for helping me out Quote Link to comment Share on other sites More sharing options...
arif98 Posted August 1, 2020 Author Share Posted August 1, 2020 Hi again, so i have try, and i have make it shortcut at desktop, but the menu from affinity photo won't pop out :') Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 1, 2020 Share Posted August 1, 2020 7 minutes ago, arif98 said: the menu from affinity photo won't pop out You only get a ‘jump list’ when you right-click on an icon on the Start menu or the taskbar, but once you’ve cleared the user data you won’t need to use the Desktop icon unless you have similar problems in the future. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
arif98 Posted August 1, 2020 Author Share Posted August 1, 2020 Sorry.. I think it's kind of misunderstand ? My affinity photo and publisher won't start.. I tried to open it, resetting it, reinstalling it.. and so does about this clear data.. by pressing ctrl and open the app. The clear data menu don't come out. But when I try it with affinity designer I can open the "clear data" menu.. So how I can open my affinity photo/publisher again ? Or even open this clear data menu ? I'm really sorry.. Thanks for your kindness for answering Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 1, 2020 Share Posted August 1, 2020 1 minute ago, arif98 said: The clear data menu don't come out. Thanks for the clarification. I’m afraid I’m out of ideas. I hope someone else (perhaps a member of Serif staff) can tell you what you need to do to get Photo and Publisher working again. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
arif98 Posted August 2, 2020 Author Share Posted August 2, 2020 Yeah, i hope so, really need to work with both of it Quote Link to comment Share on other sites More sharing options...
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