Affinity froze suddenly

[Danielcely]

I  was doing a basic high frequency editing on a photo, after a while of using a combination of the clone stamp and the healing brush, with just two additional pixel layers ( for a total of 5 layers) affinity froze, it won't quit or do anything at all.

I'm working on a Windows laptop and I only have that one file open, the laptop itself continues working normally and when checking the task manager there is nothing unusual, with affinity using less than 5% of my cpu, but still won't do a thing. 

Any ideas? If I force quit, will affinity be able to save my file? 

[PeteMacca]

Did the freeze happen when you moved a layer?

If so..., it's a known bug. Same thing happened to me, and others. Get the beta to fix the problem (it seems quite stable):

https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/

[Chris B]

Can you reproduce this @Danielcely?

Welcome to the Affinity Forums. If there's any additional info you can provide that would be great. What happened to your file when you force quit? The auto-save interval is on at 300 seconds by default so I would hope some of the work was salvaged. 

[Danielcely]

Hi Chris, I'm not sure if this is a known bug, but I realized that it consistenly freezes when hitting the keyboard command "I" for the color picker. It has happened several times, It's ok if I select the tool with the cursor, but using the keyboard command, it just kills it, I'e managed to work around it though. 

[Chris B]

You haven't accidentally mapped another key to "I" have you? Wonder if that's causing a conflict? 

[Danielcely]

Nope, I'm new to the software, I haven't customised a thing. 

[Chris B]

If I cannot reproduce it, we will ideally need a dump file from you when Affinity has frozen/locked up. 

If you can get a quick recording too that might help. So sorry for the trouble.