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INSVNX

Affinity Photo glitch after creating new document

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Hi,
I just bought the Affinity Photo and wanted to try it out. The first thing that appears on my screen after creating new document is just a bunch of artifacts/glitches. Same thing happens after importing picture. What could cause that? My CPU and GPU is fine and is capable of running programs like that, Windows 10 is clean - I reinstalled it few days ago without downloading anything else than few games and Affinity Photo, drivers are also updated. Any tip and advice on how to fix it will be appreciated, thanks.

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Welcome to the Serif Affinity forums.

Probably an out-of-date video driver. You may need to download the latest one from your video card manufacturer's website, uninstall the current driver, and install the new one.

Or, for some other possibilities:

 


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.674 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.674 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.663 Beta.

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All drivers are updated (446.16 for GTX 970) so that does not cause the problem. Thanks for sending link to the article but I already read that and I still have no idea what's going on.

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Hey INSVNX,

Walt was suggesting you uninstall and then reinstall them—as opposed to updating to the latest version.

This type of screen corruption is almost always caused by graphics drivers.

If you don't have any of those apps installed that are listed in Leigh's post, my money is on the drivers. For some reason, just updating doesn't fix it which is why we recommend a fresh reinstall. Do you have a multiple monitor setup as well?

 

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Thanks for answers but I did the clean install on few versions of Nvidia drivers and nothing helped. I fixed the issue tho. I reinstalled Windows again and now everything is fine. Still - I have no idea what could cause that. At first I fought that Nvidia optimize for compute performance could be the problem but I had it disabled in global settings and in the app settings.

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