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williecorrea

Apple Order "Cancelled" and cannot update app

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Been Having problems updating Affinity designer on my laptop that is running 1.7.3. I have 1.8.3 on my  with no problem. When I go to app store on laptop and try to update it tells me " We can not complete your download" with canceled underneath.

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@williecorrea you should change the title of your topic from “Mr.” to something like “problems updating Designer on my laptop.”  Either that, or create a new topic with that title.   So many of us, when we first post in these forums, are confused with the word TITLE and enter Mr. or Ms. or Dr. or something else.   The Affinity personnel, or technically qualified forum members will surely spot your post more rapidly.   I am so sorry but I don’t know how to help because I purchased all three apps from the Affinity store.   Hope someone reaches you quickly!!


21.5 iMAC Retina 4K display. MacOS Sierra v. 10.12.6 (which I am not changing).  3.1 GHz quad-core Intel Core i5, Turbo Boost up to 3.6 GHz.  Memory 8 GB 1867 MHz LPDDR3.  1TB Fusion Drive.  Intel Iris Pro Graphics 6200 1536 MB.   iPad Pro 12.9, iOS v. 12.3.1, Apple Pencil.  Affinity Publisher 1.8.3, Affinity Photo 1.8.3, Affinity Designer 1.8.3 

Magic mouse.9_9

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Hi @williecorrea,

We have update the subject line to help others who may experience the same issue find this post.

If your order within the App Store is showing as cancelled, then we would encourage you to contact Apple for further assistance - https://www.apple.com/support/mac/app-store


Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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