Stephen k Posted May 2, 2020 Share Posted May 2, 2020 Can not down load o my MacBook Pro , was trying to download 90 day free offer but would not work , would like to purchase with present offer , but if I can’t load the 90 day offer first not sure the offer at half price will work either . Support is not available at this time can you help . I had to uninstall what did load not sure I want to try again ,I tryied from the affinity site . Thanks steve Sfkpony@gmail.com Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted May 4, 2020 Staff Share Posted May 4, 2020 Hi @Stephen k, welcome to the Affinity Forum. Please see the support FAQ from elsewhere on this forum; https://forum.affinity.serif.com/index.php?/topic/113252-faq-how-do-i-use-the-90-day-free-trial/ Should you continue to have issues after trying the suggestions, please contact affinitysupport@serif.com for further assistance. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 4, 2020 Share Posted May 4, 2020 @Stephen k Although nothing to do with your question I would strongly recommend you remove your personal email address from your post unless you are happy for it to be harvested by passing Spam bots! Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Stephen k Posted May 4, 2020 Author Share Posted May 4, 2020 I tried all the same as you responded , no luck . Also no phone support to correct ? Just no luck ? Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 4, 2020 Share Posted May 4, 2020 @Stephen k @StevenS gave you an email address to use for further assistance. Have you used that address to ask for help? Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Stephen k Posted May 4, 2020 Author Share Posted May 4, 2020 I responded to email not know if it was this one ? Please respond with a full email support although phone support help would be better for me . Thanks Steve sfpony@ gmail.com Quote Link to comment Share on other sites More sharing options...
wonderings Posted May 4, 2020 Share Posted May 4, 2020 Are you saying you are not receiving the email to download the apps? Or you got the email but the actual installers are not downloading? Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 4, 2020 Share Posted May 4, 2020 @Stephen k There is no phone support for Affinity products. Yet again, you have posted your personal email address to a public forum. That is NOT a very good idea. And it is still not clear, as @wonderings has implied, whether you received the first email with links to download the Trials? It would seem from what you write that English is not your native language. Feel free to post in that language and we will use online translation to understand exactly what the problem is and to try and help you. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
wonderings Posted May 4, 2020 Share Posted May 4, 2020 I do wonder if he is checking right after he sends his email through the website. I tried and it took around 20 mins before I got an email with the download instructions for the 90 day trail. Quote Link to comment Share on other sites More sharing options...
ChrisVie Posted May 4, 2020 Share Posted May 4, 2020 On 5/2/2020 at 4:49 AM, Stephen k said: Can not down load o my MacBook Pro , was trying to download 90 day free offer but would not work , would like to purchase with present offer , but if I can’t load the 90 day offer first not sure the offer at half price will work either . Support is not available at this time can you help . I had to uninstall what did load not sure I want to try again ,I tryied from the affinity site . Thanks steve Sfkpony@gmail.com Could you download the trial version? If so, it would be helpful to describe the problem you ran into more precisely to receive proper support. regards, Chris Quote Link to comment Share on other sites More sharing options...
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