Mohamed Ibrahim Posted April 2, 2020 Posted April 2, 2020 I Can't Purchase Affinity Designer In Checkout Page, there is no any way to finish payment (I Captured whole page screenshot) I Tried 4 accounts, and 3 browsers (2 PC & 1 Mobile) but all the same. Quote
Staff SFurniss Posted April 2, 2020 Staff Posted April 2, 2020 It looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date If you would like us to manually place an order for you please email affinity@serif.com Quote
Staff StevenS Posted April 2, 2020 Staff Posted April 2, 2020 Following on from what my colleague advised, please select one of the options displayed from your image (as highlighted below). If you still find that you cannot place an order, please contact us directly and we can see what we can do. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
Mohamed Ibrahim Posted April 2, 2020 Author Posted April 2, 2020 -my browser is up to date -i didn't typed any Credit card number , that means i 'm not waiting for bank to realises my money i don't Understand you Correctly (my English is bad) and your reply is Detailed but i replied to what i had understand, Quote
Mohamed Ibrahim Posted April 2, 2020 Author Posted April 2, 2020 9 minutes ago, StevenS said: Following on from what my colleague advised, please select one of the options displayed from your image (as highlighted below). If you still find that you cannot place an order, please contact us directly and we can see what we can do. I have Choose both before, but In the end nothing happend . Quote
Mohamed Ibrahim Posted April 2, 2020 Author Posted April 2, 2020 17 minutes ago, SFurniss said: It looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date If you would like us to manually place an order for you please email affinity@serif.com -my browser is up to date -i didn't typed any Credit card number , that means i 'm not waiting for bank to realises my money i don't Understand you Correctly (my English is bad) and your reply is Detailed but i replied to what i had understand, And if it keep Doing This i will Buy it directly Manually Quote
walt.farrell Posted April 2, 2020 Posted April 2, 2020 Your first screenshot has some strange things shown. You have the "Sign Out" button next to the email address, which implies that you are signed in to the store using an existing account. If it was a new account, the button would read "Change" not "Sign Out". However, you also have the "Let's Keep In Touch" box, which implies that the account is new, not an existing one. But for a new account, you are missing the next section below the "Let's Keep In Touch" box: And below that you would have a section for the payment details. Do you perhaps need to scroll down? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Mohamed Ibrahim Posted April 2, 2020 Author Posted April 2, 2020 3 minutes ago, walt.farrell said: Your first screenshot has some strange things shown. You have the "Sign Out" button next to the email address, which implies that you are signed in to the store using an existing account. If it was a new account, the button would read "Change" not "Sign Out". However, you also have the "Let's Keep In Touch" box, which implies that the account is new, not an existing one. But for a new account, you are missing the next section below the "Let's Keep In Touch" box: And below that you would have a section for the payment details. Do you perhaps need to scroll down? Look I just Created the account, but i signed out and logged in many times because it keeps don't show me the Payment Details section and The "Let's Keep In Touch" box when i select YES or NO , Nothing Happens Then (If You Know How) Can you tell me how to buy it Manually from affinity@serif.com As SFurniss Said. Quote
walt.farrell Posted April 2, 2020 Posted April 2, 2020 5 minutes ago, Mohamed Ibrahim said: Then (If You Know How) Can you tell me how to buy it Manually from affinity@serif.com As SFurniss Said. Thanks for the additional details. Perhaps you've found a website bug they need to address. In any case, as SFurniss said, if you email them they can help you. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Mohamed Ibrahim Posted April 2, 2020 Author Posted April 2, 2020 8 hours ago, SFurniss said: It looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date If you would like us to manually place an order for you please email affinity@serif.com i Typed to affinity@serif.com from Gmail and they asked me to give them my country and the payment method which i prefer and i answered (Egypt and Visa Debit Card but didn't Give the numbers) but they didn't answer yet and the problem still not fixed is there any way to get Affinity Designer from Serif? Quote
walt.farrell Posted April 2, 2020 Posted April 2, 2020 55 minutes ago, Mohamed Ibrahim said: but they didn't answer yet If the website doesn't work for you and you want to buy directly from Serif, then I think you'll need to wait. They are very busy, and having to work from home rather than the office complicates some processing. Also, for some functions, they may only be working during normal business hours in the UK. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Asheesh Posted April 7, 2020 Posted April 7, 2020 (edited) I am facing the same issue with the payment gateway. The website says that try other payment method. But when I clicked on "pay with PayPal" it was showing the processing screen and is not moving forward. Please solve this problem . Edited April 7, 2020 by Asheesh Quote
Staff SFurniss Posted April 7, 2020 Staff Posted April 7, 2020 If you are having problems with the 3d secure check and the advice above is not working, please email affinity@serif.com. We will get back to you as soon as we can. Quote
Mohamed Ibrahim Posted April 7, 2020 Author Posted April 7, 2020 Thank You, All People tried to help me . I Tried to contact affinity@serif.com but they didn't answer as i said before. But My Problem Solved, When I have changed my router DNS to Google DNS. Quote
Javier Sánchez Posted April 8, 2020 Posted April 8, 2020 Well, another one with the same problem. I had try to purchase Affinity Designer on two occasions and in both was rejected because my credit card don't autorize it, but in bank's account appeared the transactions. Twice. I've the Opera's last version and two charges on my bank... I want to purchase the Designer but need some garantee that all work correctly. Quote
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