Valérie KASSEL Posted March 29, 2020 Share Posted March 29, 2020 Hello, I tried twice to buy Photo and designer and each time, I authenticate my purchase with a code transmitted by my bank. I switch to the site https://centinelapi.cardinalcommerce.com/V1/TermURL/Overlay/CCA with shows HTTP ERROR 405. I don't know if these two purchases have been validated or not, twice. Is this a problem with my antivirus? thank you for your reply, Regards, Valérie K. Juanan 1 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 31, 2020 Share Posted March 31, 2020 Hello Valérie KASSEL, Thanks for posting, and welcome to the forum. I've emailed you separately to ensure security of your account. I'm sure we can fix the issue you're having, there. Best Regards, Adam Quote Link to comment Share on other sites More sharing options...
RonnieK Posted April 1, 2020 Share Posted April 1, 2020 I having the same problem. I purchased Photo and Publisher with no problems but when I attempted to purchase Designer I was told it required 3 D authentication. I'll take any assistance you can give me. Please let me know. Thank You Ronnie Keith Quote Link to comment Share on other sites More sharing options...
JMARTIN Posted April 3, 2020 Share Posted April 3, 2020 (edited) Good morning, I just made the purchase of Affinity Publisher, when making the payment It was rejected by the affinity webpage, however this payment was charged by the bank.I ask for your help, and already send an email with my personal information, but I really appreciate your help, please! Edited April 3, 2020 by JMARTIN Quote Link to comment Share on other sites More sharing options...
aqcohen Posted April 3, 2020 Share Posted April 3, 2020 Good Afternoon i just tried to buy Affinity Publisher with the same result. My card was charged but the website rejects the payment. Help please. 4 hours ago, JMARTIN said: Good morning, I just made the purchase of Affinity Publisher, when making the payment It was rejected by the affinity webpage, however this payment was charged by the bank.I ask for your help, and already send an email with my personal information, but I really appreciate your help, please! Quote Link to comment Share on other sites More sharing options...
Juanan Posted April 12, 2020 Share Posted April 12, 2020 Same problem here: tried- two times- to purchase Photo and Designer... payment failed BUT charges appears twice in my bank account. Please... Help. Quote Link to comment Share on other sites More sharing options...
aqcohen Posted April 20, 2020 Share Posted April 20, 2020 Affinity send me an email. "The two payments were refused and so have not been charged. Any pending charges on your account will not be permanent and will definitely drop off within the next few days." That was 10 days ago. And Still is charged Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted April 20, 2020 Share Posted April 20, 2020 47 minutes ago, aqcohen said: "The two payments were refused and so have not been charged. Any pending charges on your account will not be permanent and will definitely drop off within the next few days." That was 10 days ago. And Still is charged That is something you will need to discuss with your bank or card issuer. Serif have no control over how long your bank/card issuer takes to remove the charge on your account. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Roberto Cano Posted April 20, 2020 Share Posted April 20, 2020 Same problem no email, no response Quote Link to comment Share on other sites More sharing options...
Mr. John Posted April 21, 2020 Share Posted April 21, 2020 Same problem. Already have Designer and tried to buy Photo. After 3d secure check, store rejected payment, but card was charged. So frustrating. Moreover, same was happen with my bro, we decided to make purchase in same time (( Quote Link to comment Share on other sites More sharing options...
robj19 Posted April 21, 2020 Share Posted April 21, 2020 I have tried multiple times to purchase Photo and Publisher and it keeps declining. I've tried 4 different cards all with plenty of money on them. What do i need to do? Quote Link to comment Share on other sites More sharing options...
blaq Posted April 22, 2020 Share Posted April 22, 2020 Same problem here. Payment rejected. Money was charged. Tried to buy Affinity Photo Quote Link to comment Share on other sites More sharing options...
AMBA Posted April 6, 2021 Share Posted April 6, 2021 ho fatto un acquisto su Amazon, con conferma per addebitare dal mio conto la cifra, ma non mi accetta il pagamento. Però i soldi dal conto escono lo stesso Quote Link to comment Share on other sites More sharing options...
tibor go Posted April 7, 2021 Share Posted April 7, 2021 Ciao a tutti ho lo stesso problema sono giorni che cerco di aquistare affinity photo dopo la concessione della banca si bloca tutto per favore aiutatemi il conto e sicuramente coperto Quote Link to comment Share on other sites More sharing options...
tibor go Posted April 11, 2021 Share Posted April 11, 2021 Salve atutti Ho finalmente risolto il problema dell'acquisto del progremma Il problema era l'antivirus Kaspersky che apriva il pagamento in una nuova finestra sicura. Disabilitando la finestra il pagamento e andato velocemente a buon fine Attenzione non ho disabilitato l'antivirus ma solo la finestra. Quote Link to comment Share on other sites More sharing options...
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