Uploading photos on affinity iPad are mirrored upside down and low resolution

[VisualAspen]

Hello, every time I upload a photo in the portrait orientation the photo will be super low resolution, mirrored and upside down... I thought it might have been a issue with how I captured the image, but I tried other cameras and the issue is still here. Any photos in the horizontal (landscape) orientation are fine. Not sure if I messed with a setting unintentionally or where the problem occurred. Any advice??🙏🏻🙏🏻

[Callum]

Hi VisualAspen,

Welcome to the forums

Please could you provide a screen recording demonstrating this issue and a copy of one of the files?

Thanks

C

[VisualAspen]

 @Callum it will only upload mirrored upside down and only resolution of 120px by 160px I have tried different cameras, restarting the program, and multiple other things. Every photo taken in the portrait or vertical will do this everything in the horizontal or landscape is fine. 

[Paul Mudditt]

35 minutes ago, VisualAspen said:

 @Callum it will only upload mirrored upside down and only resolution of 120px by 160px I have tried different cameras, restarting the program, and multiple other things. Every photo taken in the portrait or vertical will do this everything in the horizontal or landscape is fine. 

I confirm the orientation is wrong but if I just tap the screen and make sure the document is sized in pixels (not mm) then the resolution of the dropped image is fine.

[VisualAspen]

@Paul Mudditt the file size should be over 8,000px x5000px not 120 by 160 seems to be uploading a preview but even so why mirrored and upside down? The file is a raw image taken on a full frame 50mp camera...I have uploaded thousands of pictures in the portrait (vertical orientation) and it has been fine until yesterday. Everything seems to be working normal besides vertical photos.. 

[VisualAspen]

[VisualAspen]

@Callum @Paul Mudditt I posted a video showing what’s happening. I tried to upload other photos from different memory cards I have edited in the past just fine but since yesterday they all upload into affinity mirrored, upside down and a fraction of the resolution. It’s puzzling how it is only the vertical photos and not all of them even on the same or different memory cards. They upload perfect into my photo reel on my iPad but from there to affinity there is a issue.  

[Paul Mudditt]

7 hours ago, VisualAspen said:

@Callum @Paul Mudditt I posted a video showing what’s happening. I tried to upload other photos from different memory cards I have edited in the past just fine but since yesterday they all upload into affinity mirrored, upside down and a fraction of the resolution. It’s puzzling how it is only the vertical photos and not all of them even on the same or different memory cards. They upload perfect into my photo reel on my iPad but from there to affinity there is a issue.  

Ah ok I am seeing the landscape not portrait when I place the image into a document not when importing it like your example.
Maybe it’s a variant of the same problem but in my failure mode the image dimensions remain ok unlike your failure mode where it is looks to be loading in the optimised jpeg thumbnail rather than the original photo.

 

[Lee D]

@VisualAspen Can you confirm the make and model of camera the images where taken on so I can find a test file.

[VisualAspen]

@Lee D camera make and model -Nikon d850

I can do another screen recording if needed. I never had this problem in the past just with the new update 1.8.2 and doesn’t make since how landscape or horizontal orientation photographs upload just fine but portrait or vertical orientation are just a thumbnail 120px x 160px and upside down and very pixilated. it also says I’m viewing at over 800%. 

[VisualAspen]

@Lee D or Nikon d7500 same problem with new or old photos on both cameras... 

[Lee D]

@VisualAspen Thanks for letting me know, I'm compiling a list to pass over to the developers.