any Affinity download file turn blank

[Arhui]

HELLO,

My name's Bengawan from Indonesia, i would like to ask about why everytime i download any product from the store via my account always turn to blank file?

first i download from edge win10, then with chrome, later i uninstalled winrar dan change to winzip, result also same. i also try to download with ie11 from win7 of others pc, result same. blank file.

What's solution for this problem? thank you.

[Callum]

Hi Arhui,

Welcome to the forums

These files don't have thumbnails so this is actually how they are supposed to appear!

Thanks

Callum

[Chris B]

Hey Arhui,

Callum is correct. However I have just checked with the developers and this is something that we would like to improve in the future. 

I imagine this means thumbnails for brushes, assets, macros etc. 

[Arhui]

Hello Callum and Chris B

thank you, but i wonder about what i have to do with this problem because i can not instal the elements. i have no tech background.

is any solution for this? it would be helped. thank you.

[GarryP]

You can import Assets by using the Assets Panel, see attached image.
This process is not dependent on whether the .afassets file has a thumbnail picture.

[Chris B]

Hey Arhui,

See GarryP's reply. Let me know if you have any issues.

[Arhui]

hello..

dear GarryP,  your suggestion did work, thank you.

i try it twice because at the first i found the app look like going to jammed. and i stop it right away.

today, actually i should write the failure, but i do the trial one more time before post the exprienced and let the app run for a while. patient is really result best.

and to Chris B also thank you.

[GarryP]

You're welcome.