Dick Ridge Posted February 29, 2020 Posted February 29, 2020 Affinity installed 1.8.0.585 on my desktop (Windows 10) and notified me via e-mail that 1.8 was installed. The new edition will not open except for an initial blank Affinity window which then closes. Since 1.8 overwrites the previous functioning edition, what are my options to have a working software edition. Quote
Staff Leigh Posted March 1, 2020 Staff Posted March 1, 2020 Welcome to the forum Dick Ridge Unfortunately, we've had quite a few reports of this from other users and we're investigating. You could try the latest beta builds, from the beta section on this forum, to see if they work or you can temporarily revert back to 1.7.3 from the below links. I will update this post tomorrow when back in the office with more information. https://store.serif.com/en-gb/update/windows/photo/1/ https://store.serif.com/en-gb/update/windows/designer/1/ https://store.serif.com/en-gb/update/windows/publisher/1/ Quote
Dick Ridge Posted March 1, 2020 Author Posted March 1, 2020 Thank you for your response. I had re-downloaded 1.7.3 before you responded, but found that I had not saved the key to open the software. Subsequently, I deleted Photo 1.7.3 and 1.8.0 from my desktop. I guess my option at this point is to purchase 1.8 when the “bug” has been corrected. If there is any way to put me in a que for subsequent notification of a fix, I would appreciate it. Dick Quote
walt.farrell Posted March 1, 2020 Posted March 1, 2020 13 minutes ago, Dick Ridge said: but found that I had not saved the key to open the software. From your original description it sounds like the software automatically updated, which would mean you purchased it from the Microsoft Store rather than directly from Serif. In that case you do not have a product key, as the Affinity purchase is tied directly to your Microsoft account. And unless the 1.7.3 version downloaded from Serif will still run in Trial mode it wouldn't help you. Leigh 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
walt.farrell Posted March 1, 2020 Posted March 1, 2020 16 minutes ago, Dick Ridge said: I guess my option at this point is to purchase 1.8 when the “bug” has been corrected. If you did purchase from the Microsoft Store, all you'll need to do is reinstall from that store when the problem is resolved. And if you did that reinstall now, then you could try installing the newly released 1.8.1.595 beta to see if that might work for you. Leigh 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Staff Leigh Posted March 2, 2020 Staff Posted March 2, 2020 @Dick Ridge Can you confirm if you're using the Microsoft Store or Affinity Store version? So that we can look into this issue further is it possible to send us a copy of your font folders using the below link. If you could give the .zip file your forum username that would be helpful. https://www.dropbox.com/request/22VuKc58vOkWTtSzNDgW Quote
Dick Ridge Posted March 2, 2020 Author Posted March 2, 2020 I am using the Microsoft Store. I deleted and re-installed the software with the same result. Dick Quote
Staff Leigh Posted March 3, 2020 Staff Posted March 3, 2020 17 hours ago, Dick Ridge said: I am using the Microsoft Store. I deleted and re-installed the software with the same result. Dick Thanks for getting back to me. We're still investigating this issue. Because you're using the Microsoft Store version, it's not currently possible to roll back to 1.7.3. You could try the beta builds to see if they work any better but I think you'll get the same issue. When I have more information, I will let you know. Quote
Granddaddy Posted March 3, 2020 Posted March 3, 2020 @Leigh Any chance this Ver 1.8 problem is related to my Ver 1.6 problem described at https://forum.affinity.serif.com/index.php?/topic/108496-affinity-photo-16-no-longer-launches-when-connected-to-internet/&do=findComment&comment=588906 Quote Affinity Photo 2.5.5 (MSI) and 1.10.6; Affinity Publisher 2.5.5 (MSI) and 1.10.6. Windows 10 Home x64 version 22H2. Dell XPS 8940, 64 GB Ram, Intel Core i7-11700K @ 3.60 GHz, NVIDIA GeForce RTX 3060
Staff Leigh Posted March 4, 2020 Staff Posted March 4, 2020 @Granddaddy I've responded to your thread Quote
Staff Leigh Posted March 12, 2020 Staff Posted March 12, 2020 Hi @Dick Ridge Just wanted to let you know that we have released a new beta build for both Affinity Photo and Designer on Windows that will hopefully improve/fix our apps from crashing on startup when loading fonts. Can you download and install to see if the app(s) starts without any issues? Quote
Dick Ridge Posted March 12, 2020 Author Posted March 12, 2020 The new photo beta for Windows appears to have addressed the problem. Thanks Leigh and Mark Ingram 1 1 Quote
Turkey Tom Posted March 13, 2020 Posted March 13, 2020 The new beta fixed the issues with Photo & Designer but I am still having the same issue with Publisher. Should I uninstall and install the 1.73? If I do that will it affect my use of Photo & Designer in Publisher? Quote
Staff Leigh Posted March 16, 2020 Staff Posted March 16, 2020 On 3/13/2020 at 12:02 AM, Turkey Tom said: The new beta fixed the issues with Photo & Designer but I am still having the same issue with Publisher. Should I uninstall and install the 1.73? If I do that will it affect my use of Photo & Designer in Publisher? The latest beta build for Affinity Publisher has this fix too and can be found below. I would use 1.7.3 if that works better for you and then update to the latest 1.8 update when made publicly available. Quote
Staff Leigh Posted March 18, 2020 Staff Posted March 18, 2020 I just wanted to let everyone know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section. Quote
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