Steve Miller Posted January 17, 2020 Share Posted January 17, 2020 Under Mac OS Catalina I am unable to save a recently created panorama. As I also have Mojave loaded I have tried there and Photo 1.7 works fine but in Catalina I can load the images and create a panorama but as soon as I click “ok” the program crashes, every time. There are lots of posts re not being able to work with photos which has a work around but with a panorama there is no work around short of re booting into Mojave. Is this being fixed in 1.8? iMac 27” 5k 2017 3.8 Gig i5 16Gig ram Radeon Pro 8 Gig graphics Error log attached Affinity Photo_2020-01-16-152111_iMac-3.crash Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted January 17, 2020 Staff Share Posted January 17, 2020 Hey Steve, welcome to the Affinity Forums. I've tried this with a few of my own panoramas and I cannot reproduce it. It looks like we have the same iMac and I'm on Catalina too. Any chance you can upload the images you're stitching to this private Dropbox account so I can have a go? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Steve Miller Posted January 18, 2020 Author Share Posted January 18, 2020 Files uploaded. I have successfully created the same panorama when booted into Mojave which is the same software and computer the only diference is the OS. Just in case I am in the process of re downloading and installing Photo to see if it makes any difference. Quote Link to comment Share on other sites More sharing options...
Steve Miller Posted January 18, 2020 Author Share Posted January 18, 2020 Update still crashes after re install of Photo. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted January 20, 2020 Staff Share Posted January 20, 2020 Thanks for the images, I've tried these on 1.7.3 and 1.8 beta on Catalina and I'm getting no crashes. I will see if the developers can see the cause in the crash report you attached. There was an old issue in 1.6.7 with the same recipe but this is marked as fixed. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Steve Miller Posted January 21, 2020 Author Share Posted January 21, 2020 Thanks, as I said it works in Mojave but crashes in Catalina. I am guessing it relates to the save back to Photos issue, though I load the files as jpegs from finder not from within Photos. Looking forward to your furthur update. Steve Quote Link to comment Share on other sites More sharing options...
BB_Photographie Posted January 21, 2020 Share Posted January 21, 2020 I have exactly the same problem under catalina as steve miller ... when I click OK the program crashes. No matter if JPG's or RAWS's I can't create a panaroma. System: macOS Catalina Version 10.15.2, MacBook Pro, 2,4 GHz 8-Core i9, 32 GB, AMD Radeon 5500M 8 GB Quote Link to comment Share on other sites More sharing options...
Steve Miller Posted January 29, 2020 Author Share Posted January 29, 2020 Just updated Catalina to 10.15.3 still the same problem. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted January 29, 2020 Staff Share Posted January 29, 2020 Apologies—I did request some assistance from development but I haven't heard back yet. I will chase this up again. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
BB_Photographie Posted February 1, 2020 Share Posted February 1, 2020 Hi, the program keeps crashing even after the update from OS (10.15.3). It is probably due to the new pro hardware of the 16 inch Mac Book Pro ??? I could provide a bug report. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 3, 2020 Staff Share Posted February 3, 2020 Hey BB_Photographie, Is this specifically with creating a panorama? If so, I'm still trying to chase this up. If this is more of a general crash or specific to a tool/action etc. please could you report it in the bug section in its own thread along with the bug report as this would be really helpful. Thank you Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
BB_Photographie Posted February 3, 2020 Share Posted February 3, 2020 How does the error occur: - I click on file, new panorama ... - Click on add - Select the pictures (in my case 4 pictures) - then click on open - The pictures are displayed in the overview - Then click Merge Panorama, the preview of the panorama is also displayed - now I click on OK and then the program is completely closed and the possibility to send an error report is displayed. Should I post this case in the bug section? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 3, 2020 Staff Share Posted February 3, 2020 4 minutes ago, BB_Photographie said: Should I post this case in the bug section? No it's fine here. I'm seeing a number of reports of crashing whilst creating a panorama at the moment so we're trying to investigate. Are you getting any crash reports and can you upload them at all? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 3, 2020 Staff Share Posted February 3, 2020 Could you confirm if you are in Separated Mode whilst attempting to create the panorama? Development have reproduced this but only in Separated Mode. When using non-Separated Mode, it's fine. Thanks! Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
BB_Photographie Posted February 3, 2020 Share Posted February 3, 2020 2 hours ago, Chris B said: No it's fine here. I'm seeing a number of reports of crashing whilst creating a panorama at the moment so we're trying to investigate. Are you getting any crash reports and can you upload them at all? Yes, I get the crash reports and can upload them (send them to Apple). Should I send you a report? Best by PN? Quote Link to comment Share on other sites More sharing options...
BB_Photographie Posted February 3, 2020 Share Posted February 3, 2020 sorry, but what is the Separated Mode? Can you help me, explain briefly? Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted February 3, 2020 Share Posted February 3, 2020 59 minutes ago, BB_Photographie said: sorry, but what is the Separated Mode? Can you help me, explain briefly? Individual windows for each document or view. By default Affinity Designer/Photo/Publisher open in one consolidated window with separate Documents opening in 'Tabs' within that window. Here is a view of 5 documents in separated mode. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 4, 2020 Staff Share Posted February 4, 2020 Please upload the crash reports to this private Dropbox:https://www.dropbox.com/request/HqpNMKwH4C9EQpvE6YH3 Separated Mode can be found from Windows > Separated Mode. The crash doesn't happen for us when this is not enabled. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
BB_Photographie Posted February 4, 2020 Share Posted February 4, 2020 I don't work in modular mode. The arrangement of my windows looks like this ... see attachment. I will upload the error report to the dropbox in a few minutes. Quote Link to comment Share on other sites More sharing options...
BB_Photographie Posted February 4, 2020 Share Posted February 4, 2020 25 minutes ago, BB_Photographie said: I will upload the error report to the dropbox in a few minutes. DONE ... ✅ Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 5, 2020 Staff Share Posted February 5, 2020 Thank you BB_Photographie, I will pass this to the developers. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Derek T Posted February 7, 2020 Share Posted February 7, 2020 Hi - I'm also having this crash problem every time I try to create a New Panorama. Segmentation fault, looks like bad pointer/memory access. Works fine on High Sierra 10.13.6, crashes every time on Catalina 10.15.3. New Stack works Ok then I can hand blend but that's obviously much slower. I tried toggling Window -> Separated Mode on and off and it makes a small difference; Separated Mode off I see the merged result image open but then it crashes before I can do anything else, Separated Mode on it crashes before I see the merged result image. I tried Preferences, enabling and disabling Hardware Acceleration, all 4 Display options (Software, OpenGL (Basic), OpenGL, Metal),makes no difference. I tried multiple different tiff and jpeg source images to add as input, different sizes, different scenes, different numbers of source images 2..6, crashes every time. I tried different monitor setups, dual monitors via eGPU, single 24" monitor basic Mac Mini HDMI output, makes no difference. After clicking Stitch Panorama, seeing the stitched thumbnail then clicking Ok on the New Panorama dialg I see the merged image open briefly, then it crashes before I can do anything else. BUT while testing this a lot it stopped happening on one try, then it works fine every time even in Separated Mode. Perhaps Affinity memory layout is somehow different occasionally on Catalina which avoids the segmentation fault ... Happy to gather any more info, try any possible workarounds or a beta/test build ... - Mac mini 2018, 32GB RAM - Graphics AMD Radeon Pro 9100 16GB - Catalina 10.15.3 - Affinity Photo v1.7.3 ProblemReport-AffinityPhotoNewLandscapeCatalinaCrash2.txt Quote Link to comment Share on other sites More sharing options...
martinm Posted February 12, 2020 Share Posted February 12, 2020 I run into the same problem, creating a panorama, can see the thumbnail panorma; as soon as i click OK, the programm shuts down, every time. catalina 10.15.3; Affinity photo 1.7.3, i use modular mode,16GB RAM, did an extensive hardware test - eveything fine; reinstalled affinity photo, reinstalled OS, the problem stays. guess we need an update urgently. martin Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 12, 2020 Staff Share Posted February 12, 2020 A fix was made for the current beta if you would like to test it:https://forum.affinity.serif.com/index.php?/topic/106862-affinity-photo-customer-beta-180164/ The beta will install alongside your retail version. I've had a look this morning and it seems promising. Please note that if you save anything in the beta, it will not open in the retail version so work on a copy If you're still getting a crash, could you attach the crash report for us please? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
martinm Posted February 12, 2020 Share Posted February 12, 2020 many thanks, that fixed it. when will the full update be published? martin Quote Link to comment Share on other sites More sharing options...
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