lisa_lisa1968@ Posted November 6, 2019 Share Posted November 6, 2019 The new update shows an incompatability issue with my Windows 10 PC, please can anyone advise who to circumvent this issue. Thank you in advance. Quote Link to comment Share on other sites More sharing options...
CliveH Posted November 6, 2019 Share Posted November 6, 2019 I think that it's very unlikely that anyone can help you until you've provided more information. Which Affinity product are you talking about and what are you trying to do (if updating then which versions are you trying to go from and to)? Exactly what is the error message that you are seeing? Where does 64 bit come in? Newer versions of Affinity products won't work with older releases of Win 10 - have you checked that your system meets all the pre-requisites for the version of the product you're trying to install? Quote Link to comment Share on other sites More sharing options...
Pšenda Posted November 6, 2019 Share Posted November 6, 2019 4 hours ago, lisa_lisa1968@ said: The new update shows an incompatability If this incompatibility problem is to be caused by a 64-bit OS requirement, then this will definitely not be a "new update" issue, since Affinity always required 64 bits. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.5.2636 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
walt.farrell Posted November 6, 2019 Share Posted November 6, 2019 Which application, Lisa, and purchased from where? How are you seeing the incompatibility issue? Can you give us more information on your Windows 10 version? Press the Windows key on your keyboard, and R. Type "winver" into the Run box (without the quotes) and press OK. Then make a screenshot of the dialog box that comes up, and paste it into a post here. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Staff stokerg Posted November 7, 2019 Staff Share Posted November 7, 2019 Hi @lisa_lisa1968@ and Welcome to the Forums, Do you get this error when trying to install the update? If you do then it will likely be a corrupt download and simply re-downloading the setup file will resolve this. If you delete the current download from your Downloads folder and then use this link to re-download the setup file, all should be well lisa_lisa1968@ 1 Quote Link to comment Share on other sites More sharing options...
lisa_lisa1968@ Posted January 7, 2020 Author Share Posted January 7, 2020 Hi All, Thank you for providing me with suggested solutions. My PC is 64 bit and the problem by uninstalling Affinity and then reinstalling. It works seamlessly now. Quote Link to comment Share on other sites More sharing options...
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