MikeDuf
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Posts posted by MikeDuf
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While I don't have a BSOD affinity crashing on splash with version 1.9 is all over the forum. If you search for it you will find links to beta versions that will most likely fix it for you.
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On 2/11/2021 at 8:15 AM, Lee D said:
@MikeDuf & @panderson253 Can you both try the latests beta as some fixes have been added.
beta fixed the issue for me.
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15 hours ago, Lee D said:
@MikeDuf Can you try the following for me on each of your Affinity apps to see how they behave. The last part of the location you type will change depending on which app Photo, Designer or Publisher but the rest is the same.
Make sure you have removed the compatibility mode you enabled before doing this.
Press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt.
Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Photo\" and press Enter. Now type Photo --font-cache-logging and press Enter - the app will now launch.
it does launch for a split second like when I double click on it
not a solution for me unfortunately.
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4 hours ago, Lee D said:
@MikeDuf Can you try the following for me on each of your Affinity apps to see how they behave. The last part of the location you type will change depending on which app Photo, Designer or Publisher but the rest is the same.
Make sure you have removed the compatibility mode you enabled before doing this.
Press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt.
Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Photo\" and press Enter. Now type Photo --font-cache-logging and press Enter - the app will now launch.
will do tonight. Thanks for your time.
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3 hours ago, stokerg said:
HI @NickDimos,
Have you tried updating your graphics card to see if the same happens?
Yes I am on the latest version for both my 940mx and the intel integrated graphics (both from late january 2021)
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4 hours ago, stokerg said:
Hi @oderuyter and Welcome to the Forums,
Could you try the steps on this link: https://forum.affinity.serif.com/index.php?/topic/133116-faq-how-can-i-disable-opencl-compute-acceleration-on-windows/&tab=comments#comment-733437
and see if the apps then starts.
@MikeDuf You've just had a reply to your thread here.
@Tamerlin Instead of changing to WARP had you tried just disabling OpenGL in Preferences for Affinity?
thank you
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I did that already. Not a solution for me
I tried for all 3 softwares
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We're many with the exact same issue.
The crash happens before it's even looking for fonts. So I guess it's when looking for hardware or something? Getting the preferences?
With all the users crashing I hope they made it a priority as it's been a few days that went without an official statement. Some are locked out their apps since the update.
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I assume you mean program is not starting?
Try looking into the forum (desktop issue). There are several post with possible workaround. But we're many in the same boat waiting for a stable update.
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You can look into various 1.9 crash post here. I made one where I detailed steps I took trying to fix it (worked for some) but for me nothing works.
I'd say if you have the link to updates in your browser history try uninstalling affinity and go back to last stable version. Which is not 1.9.
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any update on the situation? The softwares are broken on many computers and I was lucky enough to have access to older versions but I am excited about the new features. I understand that it can be complicated to find a solution.
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22 minutes ago, ZY Chang said:
Not sure how to do that. Could you please post more detailed instruction?
simply hold CTRL while clicking on the software so when it launch it will pop up a panel. Click clear and try again.
For me the app crash before this is possible (1-2 seconds into splash screen) so it won't work. But hopefully it does work for you. -
2 hours ago, Jowday said:
Sorry about that mate. I think you should wait for Serif to continue the support thread here. Ah, and you returned to the previous version.
I am not a big fan of the update notice (you cannot turn off) the moment you start an older version of the software - because first movers are the first to get burned. And sometimes stuck.
In the beta phase I had a similar problem because I am running Windows 10 enterprise N - which means "No media player". Installing the media player solved the issue because a video codec were a prerequisite for the program running. A classic dependency issue.
That issue should be solved now. But interesting to know what version you are running. I don't think it is a related issue because in that case the program terminated before the splash screen was ever shown. Instantly.
windows is up to date and I am running windows 10 home. I will have to see if it works at the office on Monday but I don't really want to go through all this at work. I already lost a lot of time at home since I have work to deliver on Monday. I think I will wait for Serif to make a proper fix as we're a ton of people who cannot access the latest version right now
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1 hour ago, oderuyter said:
After updating my copies of Photo, Designer and Publisher to 1.9 I can no longer run them; They open, show the splash screen then nothing. I have tried a few clean installs but nothing seems to work.
I have been able to revert back on Publisher and Designer, but unfortunately photo was bought thru the windows store and they don't support the download/install of older versions. Any ideas how I can get the suite working on v1.9 or get Photo running again?
I am having the same issue... and many of us. Try updating all your drivers. You can also do to appdata find the app and add a line at the end of the "PerformancePreferences.xml" file (the line is the following : <UseHardwareAcceleration>False</UseHardwareAcceleration> and you should add it right before the last setting line. If its already there change True to False). You can try opening it while holding control and if a screen pop up click clear. But if you crash from splash screen it might not work.
If none of that work you can join me and wait till they fix it 😕 -
4 minutes ago, Jowday said:
Yeah - or running the program with parameter that does the same.
Changing the parameters from appdata didn't worked.
All my driver's are up to date
Tried holding ctrl key but nothing happens (holding it from 3sec before pressing till program's splash screen open and crash then I wait a bit and let go)
Tried running as admin
Tried running on Intel GPU instead of my 940mx - doesn't work
Tried rebooting several times, fresh install from 0, ... I'm really out of solutions for that one and since I had work to do I'm back on earlier version for now. Just lucky that I can do that... Some who just bought the software are stuck with a bricked software.
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3 hours ago, Jowday said:
The tip from @Dan C about running Affinity with the parameter - any help?
You mean turn GPU acceleration off by setting it to false in the preference document?
Didn't worked no.
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1.9 isn't working for some. You can try updating your drivers, starting it while holding control button on your keyboard and hit clear if a window appear... But if you're like me none of them will work.
Rolling back to 1.8 is the only fix that worked for now. I am sure they will fix it soon. -
go back to the update section/download page and download a previous version. You will have to uninstall publisher for that.
I also had to revert all 3 softwares (Designer, Photo and Publisher) after updating them because they won't work no matter what I try. -
13 minutes ago, walt.farrell said:
I use the left Ctrl key. The common error is either letting up too early, or not pressing the key early enough; it must be held down before clicking on the application in the Start menu.
Yeah as mentioned above I keep it down few seconds before pressing the icon and while clicking it. Then I keep holding it but the splash screen shows up. I even tried with a different keyboard just in case.
Doesn't work for me unfortunately.
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4 minutes ago, walt.farrell said:
If you're holding Ctrl down, and doing it right, you get the Clear Data dialog before you get the Splash screen. Make sure you have Ctrl pressed before you click the application icon, and keep it pressed until you have the Clear Data dialog showing on the screen.
I can't see how I can hold ctrl the wrong way
I mean... it's a simple button. is it right control or left?
If I do the left one nothing happens. If I hold the right one clicking does nothing -
Hi,
I've read a couple of reports of the issue and each suggesting several ways to workaround it.
It doesn't work for me. I didn't wanted to jump on another thread as they all suggest different things and doesn't seems like its an isolated problem but the working solutions does seems like it is not one solution fit all.
So here's my issue:
this morning I had some work to do and instead of going the adobe way I thought I'd use some of the new features from affinity 1.9 as they're exactly what I wanted to use for my project (and wasn't available in 1.8).
I have been using Affinity since 2017 so I am quite aware of their product line and I love them. Usually pretty stable. But missing tools have kept me subscribing and using adobe for most work.1.9 really sounded like a blessing covering some of the areas I really wanted affinity to cover. But after updating it won't open. Splash screen goes on for 2-3 seconds at the most and shut down. Nothing happens next.
My specs :
I have an Ideapad 700 from lenovo.
GPU- 940mx (up to date, last drivers were from end of January 2021)
CPU- intel i7
Ram- 16Gb
Windows 10 home (updated)
What I tried:
holding control while opening the software - nothing happens
going in Appdata to remove GPU acceleration for every apps - doesn't help
tried launching using GeForce 940mx and integrated intel graphics - doesn't change a thing
uninstalled/reinstalled/rebooted - nothing works
I tried launching as admin - won't help
Launched in compatibility mode Win 8 - same issue
I am not sure what to try next. I know its a matter of time before it gets fixed and I cannot wait to use it.
Great list of features and its the most exciting update you guys made in the past few months (maybe years) to me.
Can't wait to try it!
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3 minutes ago, walt.farrell said:
You need to keep Ctrl held down until you get the Clear dialog. (On my system, I have to watch for the icon on the Taskbar, and click the icon (while still keeping Ctrl held down).
thanks Walt
I have tried holding ctrl for a few seconds before clicking and keep holding it after clicking. The splash screen show up, crash... and I am still holding the button. 30 seconds later nothing was showing up.
Affinity products 1.9 update - crash on splash screen (win10)
in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Posted
Over a month after the release and still the software on its latest version won't launch... Very unimpressed. I don't even want to update the beta in case it doesn't work anymore because it's my way to open my designer files now...
Adobe breaks their softwares and functions a lot... And that was why I preferred affinity... But 1.9 update is very adobe-esque.
Please... you got a beta working a month ago... Can you fix the main build too?
Still crash on launch on 1.9.1.