StevenS

Hi @Paul-V-E, We can see that you have also sent us 10 emails about this query, nine of which we have closed and one I have replied to. If you could please reply to the email, we'll be happy to look in to this further with you.

Potentially, however issues may arise if they ever need to install again for whatever reason and they would not be able to do so quickly or easily. I am not aware of such a restriction, but it would make sense for there to be one. With there being no gifting option two Universal Licences on one account would not be needed. I cannot think of a practical workaround at this current time, but I will continue suggesting a gifting option be added in the future.

If you purchase from directly the Affinity Store, you will not have any issues as there are no geographical limits for Affinity Store app purchases.

Hi @Devon, welcome to the Affinity Forum. We do not have a gifting facility on the site unfortunately. To purchase for another individual and it be a surprise you would need to enter their name and email address rather than your own during the checkout process, but this would create a second account.

Hi @Rick61, welcome to the Affinity forum. Please contact our Customer Service team directly through affinity@serif.com and the team can look in to this further for you.

Hi Aeioguy, Please contact our Business team who will be happy answer any queries you may have about Business licencing. https://affinity.serif.com/business/contact/

Our teams are extremely busy at the moment and trying to work through all of the email contacts (7000+) over the last 2 days. We thank you for any patience you can afford as we endeavour to answer everyone's queries as quickly as we can. Indeed, and they do not usually happen this frequently on our site either, however the last few days have been quite unprecedented with the volume of traffic both our site and payment systems have experienced, something that most sites don't usually experience day to day.

We have been unable to replicate the issue you have reported, but we do hear of this happening from time-to-time. The quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. As required in Europe, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank. If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

It is my belief that any of the Affinity apps that are download directly from the App Store can be shared with family via Apple's Family Sharing feature. Is this correct @Patrick Connor?

I do not have any input on such things, or knowledge as to whether this would happen sorry.

Each. £161.98 total.

I have no input or knowledge of the end but based on experience and a bit of guess work, the launch offer will certainly have ended in January. Discount periods mean a high volume of emails, tweets and other queries. We shut down over Christmas so those emails, tweets and queries would go unanswered. So with that in mind, expect the sale to have finished by Christmas, additionally, given the surge in "I just missed the launch offer" contacts, it is likely to end sooner than that.

Hi Pondball, Please see this FAQ which I believe covers each of your queries; https://affinity.serif.com/affinity-2-faq/

As many of our apps are bought through third party App Stores we do not have a mechanism to offer upgrade pricing. This was why we decided to offer such a large launch discount—to give users an opportunity to upgrade at an incredible price. Upgrading is completely optional and, if you wish, you can continue to use the original apps for as long as you like.

We have not yet announced an end date for the launch offer, but as soon as we do we'll let everyone know via social media.

Hi @rob66, welcome to the Affinity forum. Please see the below FAQ, if you have any further questions after reading, please let us know. https://affinity.serif.com/learn/in-app-licence-activation/

Hi @puzzleduser, welcome to the Affinity forum. Could you please contact us via affinity@serif.com with more details of the email address that you may have used for your account and we can look in to this further for you.

Hi @albertkinng, We do not have any additional info to share at this current time, but we'll certainly have more answers on November 9th.

Hi @karin.eggimann, welcome to the Affinity forum. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the secure payment screen from appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process. If the issue persists, please contact affinityorders@serif.com.

Hi @Piero64, Si prega di consultare questo collegamento di seguito per assistenza nella registrazione delle app Affinity. https://affinity.help/photo/English.lproj/pages/GetStarted/registerAndSync.html

Hi @lapinobel, I have been unable to locate your purchase with the details available and rather than ask you for them on a public forum, could you please contact affinity@serif.com so that I can do a bit more digging and hopefully locate licence? If you could include an Order ID or any other email addresses you may have used at the time of purchase in the email it would help immensely. Thanks!

Hi @lindka, As your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

Hi @Jannik, welcome to the Affinity forum. We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you contacted us. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues). Finally check that your firewall is not blocking any part of the payment process. If the issue persists, please contact affinityorders@serif.com for further assistance.

Hi @Andrea1973, Puoi utilizzare una licenza dell'app Affinity per Windows su qualsiasi computer Windows che possiedi o controlli personalmente. Maggiori informazioni possono essere trovate qui: https://affinity.store/help/

Hi @ridhogilang, We do not announce discounts ahead of time, but please do keep an eye on our social media channels. As soon as any discounts go live, you can be sure that we will announce them there. If you have an Affinity Store account, you can also update your email preferences from within your account so that we can let you know of any discounts via email. https://store.serif.com/account/details/