-
Posts
700 -
Joined
Everything posted by StevenS
-
Account Transfer to new email
StevenS replied to isaacmartin's topic in Customer Service, Accounts and Purchasing
Hi @isaacmartin, Welcome to the Affinity forum. Sign into your Affinity Store account by clicking here. From the Affinity Account page click Account Details. In the Personal Details section enter your new email address and press Update Details. You should receive the message "Your details were updated". You can now log into the Affinity Store with your updated email address. -
Hi Andrew, The Affinity workbooks are not really version dependant. They provide advanced learning, tips and walk-throughs within the the apps.
-
Affinity Photo Workbook in Canada (split)
StevenS replied to Bmer's topic in Customer Service, Accounts and Purchasing
Hi @Bmer, Welcome to the Affinity forum. We do not have any official resellers, so the books are only available through our own site or Amazon. -
You have me questioning myself now... My response is what we all believe to be the case here in Customer Service based on the number of emails that we receive along the lines of "Can you extend my trial? I never even used the app, I just installed it with intentions of trying it out when I got the chance" (or words to that effect). I'll dig a bit deeper and get back to you all with a definitive answer.
-
Transfer Licence from Mac to Windows
StevenS replied to RmS-StYleZ's topic in Customer Service, Accounts and Purchasing
Hi Christian, Welcome to the Affinity forum. Unfortunately our licences are not transferable and you would need to purchase a separate Windows version to install on Windows. Each version is sold separately and each has its own licenses. -
Hi Indranil, Welcome to the Affinity forum and for taking the time to provide us with your kind feedback!
-
How to load for affinity store?
StevenS replied to ita's topic in Customer Service, Accounts and Purchasing
An account can only be created in the Store by making a purchase. You would not need an account for any other reason. -
Affinity Software
StevenS replied to Mark Conway's topic in Customer Service, Accounts and Purchasing
Hi Mark, Welcome to the Affinity forum. So that I can be certain you are getting the correct advice, could you let us know where was the original purchase made, which operating system it is currently on, and which system would you like to transfer it to? -
Teaching Affinity Photo
StevenS replied to Dave175's topic in Customer Service, Accounts and Purchasing
Hi @Dave175, Welcome to the Affinity forum, If you could get in touch with educational team, they should be able to assist here - edusales@serif.com -
Preferred pricing for AFP
StevenS replied to Vernographer's topic in Customer Service, Accounts and Purchasing
Hi Vernographer, Welcome to the Affinity forum. That price was part of our Christmas Sale which unfortunately ended on the 7th. I cannot make any guarantees, but if you send a similar email to affinity@serif.com, they may be able to help in some way. -
Uplift Skies
StevenS replied to QQQ's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Hi @QQQ, Welcome to the Affinity forum. Unfortunately the Uplift Epic Skies were only available as a limited time gift that could be claimed through the app, and are no longer available. -
Hi @ajkinchin, Welcome to the Affinity forum. You can access our Affinity Photo trial here, and you would not have any issues installing on a new device.
-
Possible to Reset Trial?
StevenS replied to DarmokNjalad's topic in Customer Service, Accounts and Purchasing
Hi @DarmokNjalad, Welcome to the Affinity forum. Unfortunately it is not possible to reset the trial for the device you installed it on, but you can use the trial again on a different device. The trial period will also reset soon after we roll out the 1.7 update in the coming months. -
One license for 2 desktop
StevenS replied to szsoma's topic in Customer Service, Accounts and Purchasing
If you own a Mac licence, then you can install it on as many Macs as your require for you own use. -
Hi @Rency, Welcome to the Affinity forum. You would not have an Affinity Store account if you purchased through the Mac App Store. Affinity Store accounts are created by purchasing directly through the Affinity Store itself. Your purchase history will be shown in your Mac App Store (MAS) account under your Apple ID. A licence key is not included with MAS purchases, as the licence is authenticated within the MAS itself.
-
Hi @tyzzex, Welcome to the Affinity forum. Unfortunately our licences are not transferable and you would need to purchase a separate Windows version to install on Windows. Each version is sold separately and each has its own licenses.
-
One license for 2 desktop
StevenS replied to szsoma's topic in Customer Service, Accounts and Purchasing
HI @szsoma, Welcome to the Affinity forum. You would need a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses. -
Unable to re-download Affinity
StevenS replied to AaronStrange's topic in Customer Service, Accounts and Purchasing
Hi @AaronStrange, Welcome to the Affinity forum. I'm gonna go out on a limb and assume that you purchased through the Mac App Store based on what you've written. To download a previous order, open the Mac App Store and select on 'Purchased' and it will be shown in the list (You will need to be logged into the Mac App Store using the same account that was used to purchase the app). If however you did not purchase the MAS, please contact us using affinity@serif.com and let us know the email addresses you may have used to purchase from our store and we will be able to look in to this further for you. -
The Books
StevenS replied to Stephen J Whitworth's topic in Customer Service, Accounts and Purchasing
Hi @Stephen J Whitworth, Welcome to the Affinity forum. Sorry, we do not have a digital version of our workbooks and our external warehousing provider do not offer some countries for delivery. We can only ship to the countries listed in our store. This similar post on our Forum offers a few alternative suggestions; https://forum.affinity.serif.com/index.php?/topic/57061-work-books/