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StevenS

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Posts posted by StevenS

  1. Posted

    Welcome to the Affinity forum @KimmystryRose.

    The Affinity Store is independent of our newsletter database, so it is entirely possible to receive our emails but not have an account in our store.

    The sole purpose of the Affinity Store is to keep a record of Affinity Store purchases, and as such you would only have any account if one of our apps had been bought directly from ourselves (and not through the Mac App Store or the Microsoft Store).

    Had you been able to sign in, what were you hoping to do?

  2. Posted

    Hi Buko

    As advised in the emails between yourself and I, it is possible for us to arrange orders via email that use Debit Card as the payment method and we can send you a payment request from our PayPal account. You are not required to have a PayPal account in order to pay as a guest, but as you referred to yourself, it does appear that restrictions based on your location prevented you from paying as a guest. Unfortunately your location, and how PayPal functions in that location are both beyond our control.

    Our website does offer PayPal, Credit Card and Debit Card as payment methods, you should not have any issue purchasing through our site.

    Alternatively the App Store and the Microsoft Store offer a wider range of payment methods when purchasing our apps.

     

  8. Posted

    Welcome to the Affinity forum @Michael Schneider,

    It is not possible to download App Store purchases from our own store or transfer a purchase between the two stores.

    To download a previous order, open the Mac App Store and select 'Purchased'. You will be shown a list, which will include your Affinity app (You will need to be logged into the Mac App Store using the same account that was used to purchase the app).

    If you are experiencing any issues accessing your App Store purchase, please contact Apple for further assistance.

    Michael Schneider reacted to this

  11. Posted

    15 hours ago, jreid4747 said:

    I'm trying to purchase remainder of  2  photo and the publisher using the 50% off coupon before expires. Expires on the 20th. How can do that? I bought the Designer.

    The unique voucher codes that are sent out to individuals who used our 90 day trial can only be used once, and as such yours was redeemed whilst purchasing Affinity Designer.

    Please contact affinity@serif.com for assistance placing an order for you Publisher and Photo.

    Alfred reacted to this

  12. Posted

    Hi Justin,

    The order placed on our site does not include the letter "r" in the email address that was used to create this forum account. I am unsure whether or not that is a valid email address of yours but assuming that it is not, please contact affinityreturns@serif.com to request a refund.

    Once refunded, the team there will be able to assist you with placing a new order with the correct email address.

  18. Posted

    21 hours ago, RG3_Whitecape said:

    Same problem here. Did purchase on friday, repeated process several times and the money has been charged multiple times to my card, but I have no product yet. 

    What´s going on?

    This one is a different problem to the ones I responded to above, it appears your bank have set aside the funds but we did not take them, the team over at affinityorders@serif.com will be able to provide further assistance.

  21. Posted

    Hello everyone,

    There's a few of your here and the issues you are experiencing will be one of two.

    For those of you who have placed two orders and been unable to place a third, this is a security precaution put in place by our payment portal. A third order placed using the same email address in close succession will flag as potential fraud and not allow the order through. The best thing to have done would have been to apply all the items to the cart and paid in a single transaction, but as the horse has already bolted, the best thing to do now is to wait 24 hours and try again. If the price has changed since then please contact affinity@serif.com and our team will be able to honour you would have paid initially.

    For the others who were unable to place an order at all, this is most likely an issue passing the 3D Secure authorisation, and if you too could contact affinity@serif.com, our team will be able to place the order for you.

  25. Posted

    アフィニティフォーラムへようこそ @question0617,

    報告された問題を再現できず、ここに投稿して以来、多くの注文が当サイトを通じて行われています。

    手動で注文を試みることができます。ご希望の場合は、オンラインで支払いを受けるためにいくつかのことを試してみてください。役立つかもしれないアドバイスをいくつか紹介します。

    EUで法的に必要とされるように、私たちの支払いポータルはすべてのトランザクションに3Dセキュアを使用します。これは他のすべての地域ではそうではないので、3Dセキュアを使用するポータルからカードを購入できないか、銀行がまだ設定されていない可能性があります3Dセキュアを使用する支払いを受け入れる。これは私たちが管理できるものではないため、銀行と話し合う必要があります。

    過去に3Dセキュア決済ポータルを使用して購入したことがあり、注文に影響を与えているのが上記ではないことがわかっている場合は、Webブラウザーとウイルス対策ソフトウェアが最新であることを確認してください。また、 tセキュリティウィンドウの表示を妨げている可能性のあるブラウザプラグイン、または別のブラウザを完全に試してください。最後に、ファイアウォールが支払いプロセスのどの部分もブロックしていないことを確認してください。

    それでも問題が解決しない場合は、何を注文しようとしていたのかをお知らせください。メールでご連絡いたしますので、手配をお手伝いいたします。

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