Chris B

See my reply to your query in the other thread

Extending on what Dan said, if you move the app (or another app) around but click the same area on the screen, is that also a dead zone?

Hi Sunshadow, Unfortunately, I have been unable to reproduce the issue. Any chance you could provide a screen recording? TinyTake by MangoApps-28-11-2023-07-20-12.mp4 Do you have another display connected? If so, does disconnecting it resolve the issue?

I believe that was the calendar project and not the graphic on the jumpers. I just wanted a few examples but hopefully we can get this sorted. Thank you so much for your testing and your patience.

Hey Sunshadow, I can check this when I get home. I've got a 49" 5120 x 1440p monitor and a 34" 3440 x 1440p monitor available to me so hopefully we can reproduce this and get it logged with the developers. I'll reply tonight once I've checked.

Thanks for the video @dcarvalho84 Would you mind sharing that file (or a similar one) with the developers? I've made a private dropbox for them to access the file if you're happy to upload it here: https://www.dropbox.com/request/DGVkrVhFD4dUARpcQY4i Nobody outside of the Development team would be able to access this and the file(s) will be removed once we have investigated.

Hey tzvi20, The Styles Panel is indeed wrong here. It should be Delete (as it is on macOS) so that's the bug. I'll get this logged. Thank you.

Morning. I've just installed a free trial of the DxO FilmPack 7 and it seems to be working for me. Can you please review the recording and let me know if I'm doing something different please? DxO FilmPack 7.mp4 I am running a 2.3.0.2157 beta of Photo.

Hey dcarvalho84, Sorry this hasn't been fixed yet. This would not be an easy fix as it would likely require a complete overhaul of the rendering engine. The issue is logged with the developers for their consideration. You will be notified when a fix is made and tested by QA via the Serif Info Bot. I would, for now, set the renderer to either Low Quality (Fastest) or High Quality (Slowest) until the developers get around to addressing this. For what it's worth, I always set my setting to High Quality as it gives the best user experience and if you've got a half-decent machine, you will likely never notice any extreme issues. May I ask what kind of performance hit you see?

Hi anto, that looks like the same thing as in this thread. As you know, we've not been able to reproduce it

Hi anto, Not sure I follow you exactly. Drag and drop from where? Finder? Stock Panel? Dragging an image to the UI will open a new window. Dragging an image to the canvas area will drop it on the canvas.

Apologies this is taking so long. I have updated the bug report to remind the developers this is still an ongoing issue.

Hey Jens Krebs, I do seem to get a warning. To clarify, are you setting the shortcut to Settings: Shortcuts: Publisher > Window > Text Styles? Is this macOS or Windows?

Hey melonbird, Development has asked me to find out if you still get the crash if instead of Edit > Fill > Inpaint you go to Edit > Inpaint? We are struggling to find the cause of the crash report. Is there any chance you could share a document that you typically work on? I have made you a private Dropbox folder that only development and QA can see. Thanks! https://www.dropbox.com/request/6BanmT5FizhnpCxuAeQ8

And you have no Taskbar plugins/mods from the Microsoft Store?

I wonder if it's something to do with memory. I have asked one of the developers to have a 2nd look at the crash report and updated the bug that was already logged for this. I will try it over a number of images in the same session. It's always much easier to fix if we can reproduce the issue and even show the developers in person what's happening.

Hey melonbird, I am sorry to hear this, especially after upgrading. I was convinced that V2 was possibly handling memory better or something. I've just followed the exact tutorial using the same image from the Stock Panel and I still cannot crash. Can you tell me if this seems to be more common if say, you've done this to a number of images and then it happens?

For our reference, same as the above. @anto We have discussed this internally to some extent and nobody can or has reproduced this. We can only assume (and it is an assumption) that there is some other software causing this on your machine. I had a similar instance a few months ago where my desktop icons would not appear on my taskbar and it was being caused by a Startup application called Razer Synapse. Once I had repaired and reinstalled this app, I never saw the issue again. Perhaps something similar is happening for you. Although, saying that, when I restarted the machine, they would occasionally appear again—but not always. Do they disappear when the first app was updated or only when all three had updated?

Hey Gear maker, That's a little odd. I'll get this looked into as I've managed to reproduce it. Cheers!

To clarify, we think you should only be allowed to delete user-added System Preferences. Not the ones there by default from Apple.

Thanks Hangman, I'll pop this in for you.

Hey willflash, Issue 1 - I cannot reproduce this. Are you using a mouse or some other input device such as a tablet Issue 2 - Again, I cannot get this - you've attempted to attach something, can you try again please as it appears to have not worked?

Thanks Seneca, I'll get this logged.

Hey JhonatanS, I am unable to reproduce this. I've matched all my settings to yours as well. Can you tell me if this happens on a blank document? If it doesn't, it could have to do with the complexity of the project you're currently working on. If you go into the Pixel Persona, do any of the brush tools cause lag there?

Hey ronnyb, Nice catch. I will pass this back to the developers - thanks!