emmrecs01

The same happens for me using FF10 in APh 2, Win 10.

Perfectly understandable but the version 2 apps do not replace the version 1 apps, they install alongside them.

@tsudatomo @blackjackroberts I think we need @SFurniss to comment definitively on this but I wonder whether the fact you have TWO licences for ONE of the Affinity apps (the single licence and the universal one) is causing a problem for the licensing process to successfully "allocate" at least one of the apps to your licence. Could the problem be resolved if you request a refund for the single app licence and thus have it "removed" from your account?

@KID Howard In addition to what you have already been told there is forum for users of the Plus range of products, hosted by a very experienced user, here. Why not register at and repost your question there?

Not seeing this problem here. Update is downloading as I write. How long did you wait before assuming that nothing was happening?

@Severi I may be completely wrong about this (very likely) but isn't what you are seeing a result of your Justification settings, nothing to do with Hyphenation?

@Nick Beale I don't think you need to worry! Once bought, your version 2 licence is perpetual, i.e., it can be used and activated for as long as version 2 is still operational! When/if Serif move to releasing version 3 (version 1 existed some 7 years before version 2 appeared and version 1 licences are still valid for version 1 products) you will still be able to use your version 2 licence(s) for whichever of the version 2 apps you have. HTH

I agree!

@DGee @v_kyr All my Affinity data files (all three apps, both versions) are saved to an external USB drive. That drive is never allowed to go to sleep whilst the computer is on and I've never yet experienced any problem with file saving or files being corrupted.

@predick Yes!

@monzo The fact that those email addresses are different should NOT affect the registration of the app(s) on your iPad. Clearly, you would need your MAC/iOS AppStore email to access and download the free trial(s) of the app(s) from those stores. Once downloaded and installed you would simply use your Serif Affinity account email and password to register and activate them. As to changing the email address in [your] Serif account, because your purchases from Serif are permanently linked to whichever email you used when you made your first one, that is the email which is your "registered" address for Affinity software and cannot be changed. It doesn't matter if the email is no longer active or in use, it is, I suppose, the equivalent of your "user name". HTH

@Artimus As @Ron P. says, the Serif Plus range of products is now discontinued and there is no support for them in this Affinity forum. However, a long-time user of both the Plus range and the current Affinity range has created a forum for users of those Plus softwares here. Can I suggest you register at and repost your question there?

@Martinr36 As @Komatös wrote, .tif is a container file format. In your file, the .tif apparently "contains" a .ZIF file. As you say, it does not open in Affinity Photo 2. However, as you correctly state, it does open in IrfanView. In that app if you select to Copy the image you can then paste it into APh 2 (I haven't tested this in APh 1 but I think it should do the same thing.)

Delighted to be able to help!

@Simon Bance Welcome to the Affinity forums. I have to assume you are asking about Affinity Photo, but which version? In APh version 1 you need to check under View>Studio>Lens; version 2 under Window>Lens. Both of these are when in the Develop Persona and in both cases "Lens" needs to be ticked. HTH

@Derkaziam Welcome to the Affinity forums. If you buy a licence for Designer at the MS store the licence is for Windows only. If you also want it on a Mac, that would require the purchase of a second, Mac-specific licence. However, have you checked out the Universal License? It includes all 3 apps on all 3 operating systems, Windows, Mac and iPad. It’s currently available with a 40% discount until December 14th.

@Errick Welcome to the Affinity forums. The answer to your question is: No!

@Lxo Welcome to the Affinity forums. Unfortunately, your first post is rather confusing! In your title you mention you didn't try to install on Mac but then talk about MSIX installer and MSI installer! So, which operating system do you have, Mac, Windows or both? The current MSIX installer is, clearly, Windows only; why can you not use it? Technical reasons or simply preference? If you are unhappy with the fact that is installs in the WindowsApps folder there are a number of posts detailing how it can be "moved" or at least be made accessible to third-party software. This FAQ offers one solution for you. Serif have made quite clear they will be releasing an .msi installer when it is ready and will announce the release in these forums.

@ian Russell Welcome to the Affinity forums. Can you post a screenshot of the whole of your black screen please? I suspect it will be easier for others to help diagnose if we can see exactly what you are seeing.

It has already been explained to you by Walt that ONLY purchases made direct from Serif appear in your order history. Purchases made via any of the App Stores are not recorded in your Serif Account because Serif do not know anything about them!

@Pandazmo I would strongly recommend removing or obscuring your email address from your image. Not to do so is to risk having your email address harvested by Spambots!

@Jui Welcome to the Affinity forums. I assume you are wanting to open the file in version 1 that you made changes to with version 2. Is that correct? If so, you can't sorry! Serif have made quite clear that backwards compatibility is not available; once any file is opened and changed in version 2 it will not successfully open again in version 1. One suggestion I have seen made in the forums is to open both versions of Publisher, "side by side" as it were. Open your file in version 2 and try to copy/paste elements of it from the version 2 workspace to the version 1 workspace. This is not guaranteed to work, especially for any feature which is "new" to version 2 and which version 1 cannot read. As a general rule, you should only work in version 2 on version 1 files if you have first made a copy of the version 1 file and then work on that copy. I also understand there is an intention, in a future update, to include an onscreen message to this effect, reminding the user to create that copy first when opening a version 1 file in version 2.

@pharmerpk I'm not sure this is actually the fault of Serif at all! As a result, I am not sure they can actually do anything; they are very much in Apple's (or Microsoft's) hands. I agree, it is annoying that the version 1 apps seem to have been "removed" for at least some users from either or both of the Mac AppStore and the iPad AppStore. (At least one iPad user has reported that he was able to uninstall Designer Version 1 and then redownload it from his purchased items.) For me, (running Windows and an iPad) that is annoying, or perhaps, confusing! However, there was a very recent update to the version 1 Affinity apps and I was able to download and install them to my iPad, but my purchased items shows nothing of those same apps, only version 2! I can't check whether the Microsoft Store has the same "problem" since I did not buy the apps in that store and all I see listed there, quite reasonably, are the version 2 apps. I'm not sure the comparison with Pixelmator is necessarily valid, sorry! By renaming the "older" version they are, presumably, in effect, making it such that any user running the "original" version will not receive any updates because the app name is now "different"? Serif have made it very clear they they will continue to release updates to the version 1 apps (to cope with changes to the OS) for as long as they are reasonably able to do so. Clearly, these updates will not include "new" features.

In addition to what @walt.farrell has told you, I believe your payment provider also has to be set up to work with and accept 3D Secure Authentication.

@a1111 Welcome to the Affinity forums. Exactly which version of Affinity Photo have you bought? Your screenshot seems to suggest it is version 1, but I thought this had now been withdrawn from sale because version 2 has now been released? Assuming it is version 1, where did you buy it (which store)? Having checked my own order history for my version 1 products I can see my serial keys are quite different to the one you partially show; all mine end with four alphanumeric characters, not the two you have.