Leigh

@Mikkel BarfoedOne of the main issues we're seeing relating to activation is the user's time/timezone being incorrect. Not sure if that's the issue in your case because you're on a corporate machine but worth checking.

If you've previously been working on a document that was stored on a connected Networked Drive or a Network Attached Storage and subsequently disconnect from the network and launch V2, you may receive the below messages: This is a known issue and our developers are currently investigating. Sometimes you can just dismiss this messages but for the majority of users the application will hang. You can workaround this by deleting the MRU.DAT file from the below locations: ~/Library/Application Support/Affinity Designer 2/ ~/Library/Application Support/Affinity Photo 2/ ~/Library/Application Support/Affinity Publisher 2/ Please note: We've also had similar reports from users with Google Drive installed. The workaround listed above will also work for these users.

Not "officially" within the app. However, someone did something similar in V1 here but it's not something we would recommend as it cause unforeseen issues with the app(s).

@Marian RohdePlease email affinityorders@serif.com and our customer service team will assist you further.

V1 used %APPDATA% but V2 now uses %USERPROFILE%. Our V2 Windows apps were designed to be sandboxed, hence the MSIX for installation. If you're having issues installing/deploying our apps on a network, please send an email to corpsupport@serif.com and we can help you further.

Just spotted this thread and wanted to confirm that if you've purchased V1 app from the Mac App Store or App Store in the past you can still download the from your app store account. The apps have only been removed from sale. If you can't find them, make sure you've not hidden them from your purchased list. You can unhide hidden apps by following this Apple article: https://support.apple.com/HT201322

Sorry to hear you're still struggling with this. Do you have any third party firewalls or VPN/Proxies installed? Is it possible to provide a screenshot of what you're seeing? We've had issues were Activation fails or doesn't work if the time/date/timezone is not correct on the computer - worth checking. I'm sure we can get this sorted.

This is something we're aware of and are we're currently investigating to see what's possible. We'll keep you updated via email if/when we have an update on this.

I've logged this with our developers to be fixed. Thanks for letting us know Feel free to add to the Feedback section.

Excellent 👍

Can you try closing all Affinity V2 apps and then launch one of them - when the splash screen appears you will need to double tap the screen and the Clear User Data screen will appear - select the De-active Affinity 2 apps option and press Reset. Now try activating again.

Thanks for the update. If you run into the issue again, please let me know.

We had some issues with activation but they've since been ironed out. The most common issue is a firewall blocking the app from connecting to the internet. Do you have any third party firewalls installed or are you connecting via a VPN/Proxy?

Thanks for sending your Eventviewer log. The error in your log doesn't point to a font crash issue similar to that of 1.10.5. One points to the Splash screen not loading on launch and the other seems related to the PreFlight checker. Do you get the same issue on a new document? Have you had any issues launching the app?

Would it be possible to send me a copy of your Event Viewer logs? Open Event Viewer by clicking the Start button Click Control Panel > System and Security > Administrative Tools, and then double-click Event Viewer Click to expand Windows Logs in the left pane, and then select Application Click the Action menu and select Save All Events As Name the file eventviewer.evtx and click the Save button Click the OK button if you see a Display Information dialog

@agusugian @dolm Have you both managed to resolve your issues at all? If not, try updating to 2.0.4 and try again. If you the issue persists, please let us know

@Chris1977 Have you managed to resolve your issue at all? If not, try updating to 2.0.4 and try again. If you the issue persists, please let us know.

This has been reported below and is logged with our developers:

This is a known issue and is logged with our developers. Some users have managed to resolve the issue by resetting the app or deleting ~/Library/Application Support/Affinity Photo 2/mru.dat

That's great to hear. Will add it to an FAQ asap.

The below FAQ should help. Locking this thread as this forum is for Affinity apps.

I wonder if using something like ipconfig /flushdns in Command Prompt will work. https://www.whatsmydns.net/flush-dns.html

If you're having issues updating Luminar 4 you would be better of contacting their support for help: https://skylum.com/support

Do you have any 3rd party Firewalls installed or are you just using the basic Windows Firewall?

Just wanted to let you know that this is a known issue and is logged with our developers.