RookyOne Posted October 2, 2019 Posted October 2, 2019 Trying to install affinity designer update 1.7.3. Runs most of the way through, then crashes my win 10 PC (fully updated) with error message REGISTRY_FILTER_DRIVER_EXCEPTION - IFS64.sys. Tried twice now, same failure. No other issues with my PC or installed software, just this update. Anyone able to help? For now have re-installed v1.7.2 which works fine. Thanks in-advance RookyOne Quote
Mark Ingram Posted October 2, 2019 Posted October 2, 2019 3 hours ago, RookyOne said: Trying to install affinity designer update 1.7.3. Runs most of the way through, then crashes my win 10 PC (fully updated) with error message REGISTRY_FILTER_DRIVER_EXCEPTION - IFS64.sys. Tried twice now, same failure. No other issues with my PC or installed software, just this update. Anyone able to help? For now have re-installed v1.7.2 which works fine. Thanks in-advance RookyOne The Affinity applications and installers aren't able to cause a BSOD, as they are user-mode applications. Only kernel-mode applications (i.e. drivers) are capable of that. Do you have AShampoo Uninstaller installed? IFS64.sys seems to be related to that. It looks like they install a (kernel-mode) driver for some reason. If you do have it installed, could you try disabling / uninstalling it and trying again? If that works, could you let us know what version of AShampoo Uninstaller you had installed, so we can add it to the list of 3rd party software with known issues thread (https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/). Leigh and Patrick Connor 1 1 Quote
RookyOne Posted October 2, 2019 Author Posted October 2, 2019 Mark, spot on, turned Ashampoo Un-installer v8 off and Affinity Designer update v1.7.3 installed ok. Thank you. Mark Ingram, Leigh and Patrick Connor 2 1 Quote
Staff Patrick Connor Posted October 2, 2019 Staff Posted October 2, 2019 34 minutes ago, Mark Ingram said: If that works, could you let us know what version of AShampoo Uninstaller you had installed, so we can add it to the list of 3rd party software with known issues thread @RookyOne Pleased that helped. Can you please assist us by providing this information Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
RookyOne Posted October 2, 2019 Author Posted October 2, 2019 Ashampoo Un-installer v8.00.12 Patrick Connor 1 Quote
Mark Ingram Posted October 3, 2019 Posted October 3, 2019 15 hours ago, RookyOne said: Ashampoo Un-installer v8.00.12 Thanks @RookyOne, we'll add it to the list! Quote
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