Set Up Failed message

[sandie26]

I have just downloaded the latest update but on trying to install it run into a problem, it starts to install and then I get message 'Set up Failed' I have tried a computer restart and running as admin but still get the error message. I have very limited Data so don't want to re-download unless I can be more confident it's going to work. 

Thank you

 

[Gabe]

Hi @sandie26,

Welcome to the forums. 

Can you please navigate to %temp%\AffinitySetup , look for the latest created folder and attach its contents here?

Thanks,

Gabe. 

[sandie26]

Hi Gabe, 

Thanks, but being a bit challenged when it comes to all this technical stuff, I don't understand what you have asked me to do, I'm going to need more detailed instruction please. 

Thanks Sandra 

[walt.farrell]

I'm not Gabe, but I suspect he's getting ready for bed so I'll have a try and he can pick up tomorrow 

Easiest approach: Press and hold the Windows key on your keyboard and the R key. In the dialog box that pops up type or paste %temp%\AffinitySetup and click OK.

In the File Explorer that opens, find the folder with the latest date/time, open it, and you should find 2 log files. You can start a reply here and drag the two files onto it.

[sandie26]

Thanks Walt, 

Is this correct? 

 

SetupUI.log 

Setup.log

 

Oh...on reading through the Log File, I now  know what the problem is, not enough Disk Space, I only have a small SSD Drive as the main C.Drive and of course everything want's to load in there, I have cleaned out some files not required and now it has successfully installed, so looks like I am going to need to upgrade my SSD Drive to a larger Capacity. All my Photos  are kept on my D Drive which is 1TB

Edited September 23, 2019 by sandie26
Found Problem

[walt.farrell]

29 minutes ago, sandie26 said:

Oh...on reading through the Log File, I now  know what the problem is, not enough Disk Space, I only have a small SSD Drive as the main C.Drive and of course everything want's to load in there, I have cleaned out some files not required and now it has successfully installed, so looks like I am going to need to upgrade my SSD Drive to a larger Capacity. All my Photos  are kept on my D Drive which is 1TB

You can install the program on D: but some data will end up on C: even if you do that. If you're running that tight on space the upgrade may be worthwhile.

Glad you figured it out.

[sandie26]

Thanks for the help Walt,  I do think the upgrade would be the way to go as I will no doubt keep running into this problem.

All the best

Sandie