Chris7 Posted September 12, 2019 Share Posted September 12, 2019 Hi Support Team, Affinity Designer 1.7.2 wont start on Win 10 Pro 1903 build 18362.356 what I tried: uninstalled / reinstalled uninstalled, delete install directory, delete all Affinity reg keys tried start in elevated mode Installation went thru without any error message Application log shows no error System log shoes no error No Crashdump file created in \AppData\Local\CrashDumps I had a crash with older Version of Affinity Designer after that I couldn't start the application (had an error message). I then uninstalled this version and tried install current version Crash dump of older version included (maybe helps understanding the issue) thanks in advance Chris SetupUI.log Setup.log Designer_exe.7916.dmp Link to comment Share on other sites More sharing options...
Dan C Posted September 13, 2019 Share Posted September 13, 2019 Hi Chris7, Welcome to the forums We've seen a few reports of Affinity apps not loading since the latest Windows update, KB4515384. We're currently recommending to uninstall this update, as this should resolve the issue for you. For more info please see here - Link to comment Share on other sites More sharing options...
Joachim_L Posted September 13, 2019 Share Posted September 13, 2019 9 minutes ago, Dan C said: We're currently recommending to uninstall this update, as this should resolve the issue for you. I am not a lawyer, but giving advice to uninstall a Security Update (https://support.microsoft.com/de-de/help/4515384/windows-10-update-kb4515384) may bring Serif into trouble? Edit: I read the guidelines ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Dan C Posted September 13, 2019 Share Posted September 13, 2019 It's user choice as to whether they uninstall the update, and many users have reported that uninstalling and then reinstalling the update also fixes the issue. We're legally covered by our guidelines here. Quote We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any communications posted or any opinions expressed, via the Website services. You acknowledge that any reliance on material posted via the Website services will be at your own risk. Link to comment Share on other sites More sharing options...
Forssux Posted September 24, 2019 Share Posted September 24, 2019 On 9/13/2019 at 12:37 PM, Dan C said: It's user choice as to whether they uninstall the update, and many users have reported that uninstalling and then reinstalling the update also fixes the issue. We're legally covered by our guidelines here. Wow what a Support service so everything the Staff write here is fiction? You should take responsabilité for your actions ...Sign of times... Link to comment Share on other sites More sharing options...
Dan C Posted September 24, 2019 Share Posted September 24, 2019 22 minutes ago, Forssux said: so everything the Staff write here is fiction? We'd certainly hope not! This is simply legal coverage which is in place for all users, including moderators. We're here to help, any suggestions we offer will always be the best solution (to our knowledge) and we try to make sure this is as safe and easy as possible - as there are literally endless possibilities when it comes to PC hardware, software and the internet in general - we have to make sure we are legally covered for certain events. Link to comment Share on other sites More sharing options...
Sara72 Posted September 24, 2019 Share Posted September 24, 2019 There was some big issues with this Windows update: New Windows 10 1903 update breaking network adapters for some Link to comment Share on other sites More sharing options...
Dan C Posted September 24, 2019 Share Posted September 24, 2019 I'm locking this thread before it goes any further - If any users require assistance please create a new thread. @Forssux - please keep posts relating to one issue on your original thread here - https://forum.affinity.serif.com/index.php?/topic/97619-photo-172-wont-start-installation-windows-10-64bit Link to comment Share on other sites More sharing options...
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