Debasis Saha Posted August 21, 2019 Share Posted August 21, 2019 After I launched Affinity Designer, now I can not open Affinity Photo. Prior to installing Designer, I had no problem with Affinity Photo. Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 21, 2019 Share Posted August 21, 2019 Did you reboot your PC after you installed Affinity Designer? Do you get any error messages when you try to launch Affinity Photo? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 Yes sir, I tried after I reboot and also shutdown the system and switched on next morning. Now even AP did not start but Af Design did start. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 22, 2019 Share Posted August 22, 2019 Did you install Designer into the default location suggested by the installer, or did you change the location? For example, Designer, by default, should be in C:\Program Files\Affinity\Designer Photo by default, should be in C:\Program Files\Affinity\Photo If you installed Designer into the same directory you installed Photo into, you would break Photo. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 Yes sir, I have installed A Photo on 7th. and changed the directory to D: and it was working without any issue. Then on 17th. Aff Designer was installed in the same way by changing the directory D: Now I find A Designer is working but A Photo is not. Now what should I do. Regards Debasis Kolkata, West Bengal, India. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted August 22, 2019 Staff Share Posted August 22, 2019 If you browse your D:\ drive do you have an Affinity folder, then within that folders for Photo and Designer and do each of them have files in them? Quote Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 In drive D: there is Design with the Logo and Photo with the Logo Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted August 22, 2019 Staff Share Posted August 22, 2019 Can you take a screenshot of those folders and within each folder. Quote Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 Yes sir Quote Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 Attached the screenshot. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted August 22, 2019 Staff Share Posted August 22, 2019 As @walt.farrell suggested earlier, it would seem both apps are installed on the root of your D:\. This is why only the last one installed is working, they both need to be fully uninstalled from your system. Then run the setups again, if you wish to change the install directory/path just change the drive letter. It wants to look something like the below for each app, so each app is in its own directory. D:\Programs Files\Affinity\Designer D:\Programs Files\Affinity\Photo Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 22, 2019 Share Posted August 22, 2019 Even something like D:\Affinity\Designer D:\Affinity\Photo would probably work. Or possibly D:\Designer D:\Photo But not simply D:\ Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 During installation I had only marked the drive D: Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 22, 2019 Share Posted August 22, 2019 2 minutes ago, Debasis Saha said: During installation I had only marked the drive D: That’s the problem. By specifying drive D: for Affinity Photo, you asked for the app to be installed in the root folder of that drive, and when you chose the same location for Affinity Designer you broke the Affinity Photo installation. You need to choose a separate folder for each of the two apps. 11 minutes ago, walt.farrell said: Even something like D:\Affinity\Designer D:\Affinity\Photo would probably work. Or possibly D:\Designer D:\Photo But not simply D:\ Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 I have just uninstalled both the programme, once again I will install as you have guided and let you know if any problem. Thank you. Regards Debasis Quote Link to comment Share on other sites More sharing options...
Debasis Saha Posted August 22, 2019 Author Share Posted August 22, 2019 I have just installed both the programme, once again as you directed, Af Photo and Design both are working. Thank you, all for the guidance. Regards Debasis Alfred 1 Quote Link to comment Share on other sites More sharing options...
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