Gerra Posted July 24, 2019 Posted July 24, 2019 (edited) I have tried to open (and/or import) several different PDF files in Affinity Publisher (ver. 1.7.1.404), all to no avail. I get a message to the effect that "The file could not be parsed." I am working on a HP Pavilion Windows 10 laptop which is kept up to date. Any suggestions, or better, any fixes? Gerra Any Edited July 24, 2019 by Gerra Mis-spelled a word. Quote
Wosven Posted July 24, 2019 Posted July 24, 2019 Hi, Perhaps you should provide some of those PDF for other people to test opening them. Quote
Gerra Posted July 25, 2019 Author Posted July 25, 2019 (edited) Actually, I would rather not do that at this precise moment in time because it is a power bill from my electricity provider. (Not exactly trade secrets, mind you, but sensitive, none-the-less!) Your most excellent suggestion did, however, remind me of another troubleshooting step I should take. That of trying another PDF document! I did just that, and the second document actually loaded without issue. That tells me that, most likely it is the original document which failed, NOT the Affinity Publisher software itself. As I live in the U. S. A., and the parent company of my electricity provider is actually a company residing in Spain, I now suspect that the issue might be a font or two that the Affinity Publisher might not have installed. The three PDF's that did fail to load were all of the same origin and type. Of course, those bills would not be coming directly from Spain, but the parent company might have forced my provider to be using a proprietary PDF software which might not be a good fit with Affinity (and possibly with the PDF standards). Thank you, Wosven, for reminding me to be thorough in my troubleshooting procedures, and for taking the time to respond to my inquiry. It is much appreciated! Gerra Edited July 25, 2019 by Gerra Misspelled word Quote
Wosven Posted July 25, 2019 Posted July 25, 2019 4 hours ago, Gerra said: it is the original document which failed Hi, I would have expected some taxes' PDF to be protected, but it can be the same with some bills that usually can be used as proof you're living at this address, etc. Some files can only be printed but not modified, you can't select its text… Quote
Joachim_L Posted July 25, 2019 Posted July 25, 2019 There are so many PDF creators out there, some of them working good, some of them working bad. Good results gave me always "cleaning" stubborn PDFs with MuPDF. It is worth a look. https://www.mupdf.com/docs/manual-mutool-clean.html Alfred 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
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