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Grey line around image in exported pdf

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I placed a image (psd) in publisher, exported it to a pdf but there's a fine grey line around/in the image in the exported pdf.

 

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I'm not seeing that on my export here at the moment, can you upload the document you are exporting and I'll export from that? Might also be useful to see the PDF you have exported.

Thanks


Serif Europe Ltd. - www.serif.com

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Posted (edited)

Hi Jon,

I uploaded the pdf and the publisher document to the dropbox. Maybe it's the pdf viewer (adobe acrobat reader DC) I use?

Send you the screenshot of Acrobat reader as well.

Edited by Spacific

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I'm fairly certain it is the PDF viewer, as I see the same as you.

"Edit" > "Preferences" > (Untick) "Smooth Images" will cause it to render correctly in Acrobat Reader.

If you re-open it in our app it will display fine.


Serif Europe Ltd. - www.serif.com

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Hi Jon,

I just don't see this problem as the PDF viewer problem. I used to export InDesign files as PDF and this didn't happen. Now I'm making pretty similar files in Publisher and I have many PDF problems:

1. grey line around images as mentioned. This has to do with Publisher because I can't call every client I have and ask them to untick something to see the file correctly. Let's keep in mind I didn't have this issue exporting PDFs from InDesign. If I open the PDF in Preview, I see no grey lines, but if a client open the file on mobile, Google Drive, Gmail or PC… grey lines appear.

2. PDFs are way too large. The similar file I used to export from InDesign had around 4mb size, in Publisher it has 15-20mb (believe me, I tried all sorts of PDF options in Publisher, just lost 2 entire workdays trying to sort this out). Only way to get 4mb size is rastering everything, but the grey lines keep appearing for my clients (if I open it in Preview, I see no grey lines).

3. PDF export takes too much time. Really. I understand Publisher is a new software and I love it is a nice alternative to InDesign. But if it fails at the PDF exporting, it is almost useless. I really like Publisher, take this as a constructive criticism please. I really want it to export fine PDFs too.

Do you have any other possible reason for the grey lines around images? This would help me a lot as I can't guarantee every client will change their PDF readers properties. They surely can accept larger files for a while (I hope this gets better too!), but "uglier" files aren't good for my business.

Thanks!

Edited by Felipe FM

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Hi @Felipe FM,

The grey lines are only visual and not actually in the document, but I'll look into this again and try get you a better answer as to why they are appearing.

Regarding the export sizes and times, can you attach the document you are exporting here? If you have equivalent documents made in InDesign I can export and compare them too.

What export times are you getting? So I can compare on some Macs here


Serif Europe Ltd. - www.serif.com

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Hi Jon, thanks for your prompt answer and attention to the PDF lines problem. I hope you can discover what (in the PDF) causes such a visual problem, this is very important to all the work I do in Publisher. 

I'm uploading the Publisher file for you to test the PDF export times and grey lines. It's a file supposed to be viewed on mobile, so it must be RGB and PDF for multiple pages.

Export times:

- if I rasterise everything, it's ok: more ore less one minute (but grey lines appear on PC, mobile and Google Drive or e-mail) and file sizes are 4-6mb

- if I export as the attached file (sorry about the Portuguese interface, but I think you can figure it out), it takes 10 minutes easily, sometimes more. File sizes increase to 15-20mb and no grey lines appear (!!). This can be a solution, but the file sizes are way too large. I need this to be around 6mb maximum (this file made at InDesign exports a PDF of more or less 2mb). Sorry but I don't have the InDesign files anymore (yeah, I really changed to Affinity and need it to work!) :-D
02.thumb.png.6c6b962a10536138b0712d62e3d7ed52.png

Thanks

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