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Hi all,

When I hit F1 or use the drop down in designer Affinity Designer Help will not open. I get an icon at the bottom of my screen next to the program icon but the window does not open with actual content  like it used to before I paid for trial. Ain't that something? Any thoughts on this? I'm new to Affinity and need this feature. Is there an online link to the help topics?

Many thanks!

 

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There ya go: https://affinity.help/


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - FeedbackInstagram & Flickr

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oh by the by, are you on Mac or windows?


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - FeedbackInstagram & Flickr

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Interesting . I have a second monitor attached. Recently switched to a larger one.....a flat screen tv I just inherited with a pc input.

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the recent switch may be the thing. If the app has "saved away" your preference for the location of the help window it would try to put it back there next time you ask for help. However if that location does not fall onto your new screens then that's a bug. Any Window being put off the visible screen should re-centre, so the help window would show on screen.

I would have to test at work to see if that hypothesis is true, but if you have the old screen setup available you may be able to find the help in it's"old" position.


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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I'll have a look and see if screen resolution or something else is putting it off screen. I think this assumes I may have moved the Help window over to the other monitor which I may have..don't remember. It usually opens in the main monitor. Help window is not small, a piece of it should show up at least. I'll have a look. Thanks

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Well. I tried everything concerning screen settings and the Help window will not show up. If it is a bug folks should be careful not to whisk their Transform panel out into space!

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iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - FeedbackInstagram & Flickr

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Welp...Thanks for that link. The hold the windows button and hit D trick worked. That link is now bookmarked in my troubleshooting folder and I know my software is ok. Cool!

 

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3 minutes ago, Stitches said:

Welp...Thanks for that link. The hold the windows button and hit D trick worked. That link is now bookmarked in my troubleshooting folder and I know my software is ok. Cool!

 

Glad it "Helped" lol!


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - FeedbackInstagram & Flickr

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