catlover Posted May 24, 2015 Share Posted May 24, 2015 Hello, I'm getting a message "Retail version required" when opening AFD Beta 1.2.0.24974. But I DO have the retail version 1.2.1 installed. I opened retail version with CTRL held down to get rid of possible left over settings, tried the beta again and still the message appeared. In the App store, the retail version has the "open" tag. Please advise. Thanks, C.L. Link to comment Share on other sites More sharing options...
Staff MEB Posted May 24, 2015 Staff Share Posted May 24, 2015 Hi catlover, Drag the App Store version from the Applications folder in the Finder to the trash. Then install it again. Let me know if you still have trouble. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
catlover Posted May 24, 2015 Author Share Posted May 24, 2015 Weird things they are a-happening : Moved App store version to trash Message says : Moving 2 items to trash ( 2 ????) Can't re-install : the choice to install simply isn't there. The App store now shows the price tag, but no option to install. What do I do now ? Link to comment Share on other sites More sharing options...
Staff MEB Posted May 24, 2015 Staff Share Posted May 24, 2015 Hi catlover, Make sure you have the Mac Store app closed. Then follow those steps: 1) Open Terminal app. 2) Copy and paste this command and then press Enter: open $TMPDIR/../C 3) This will open a Finder window: drag the "com.apple.appstore" folder that's inside there to the Trash. The folder you deleted is just a cache. It will be recreated as soon as you run the Mac Store app again. 4) Run the Mac Store app and try to install/update Affinity Designer. If it still doesn't work, reboot your system. Let me know if you still have trouble. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
catlover Posted May 25, 2015 Author Share Posted May 25, 2015 Hi. MEB. Thanks for your help. Did all that, still no go, I’m afraid... Rebooted also, didn’t make any difference. In the app store, the price tag still has the price listed. There is no other choice but to purchase. Please don’t tell me I’ve got to pay again ??? (LOL) Link to comment Share on other sites More sharing options...
Staff MattP Posted May 25, 2015 Staff Share Posted May 25, 2015 You won't be able to buy it twice and even if it did somehow all go wrong you can request a refund - which is nothing more than clicking a few buttons in iTunes :) You need to have the latest beta installed in order for it to work with the updated app from the App Store installed - it checks details about the App and the old beta knew nothing about the 1.2.1 App Store update, so this was the cause of your original error message :) Link to comment Share on other sites More sharing options...
Staff MEB Posted May 25, 2015 Staff Share Posted May 25, 2015 I'm sorry @catlover. I didn't noted the beta version number :( I should have known better. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
catlover Posted May 25, 2015 Author Share Posted May 25, 2015 That's OK, MEB. BUT : What do I do now ? It's still (the Beta 1.2.0.24974 that is) not working. Still Same message "Retail version etc.". Link to comment Share on other sites More sharing options...
Staff MEB Posted May 25, 2015 Staff Share Posted May 25, 2015 First remove that Beta (drag it to the trash from the Applications folder). Do you still have the Mac App Store version installed? If you have it installed, proceed to install the latest Beta from here. This should solve the "Retail version required" message problem. If the Mac App Store version is not installed, what's its status on the Mac Store app? Lists the price, says it's installed.... A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
catlover Posted May 25, 2015 Author Share Posted May 25, 2015 Thank you, MEB ! All's working well now. Looks like a Beta-update was missing. I now have Beta v. 1.2.1.25410 installed. I'm pretty sure I did not receive an update notice, though. Thanks again, C.L. Link to comment Share on other sites More sharing options...
Staff MEB Posted May 25, 2015 Staff Share Posted May 25, 2015 Yes, seems there was an issue that prevented Affinity Designer from notifying about the new version. Glad it's all sorted now :) A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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