GraemeJ Posted June 16, 2019 Share Posted June 16, 2019 I've just downloaded the trial, but can't get it to install due to "Supported windows version not found". I'm running Windows 10, all updates done. Am I missing something obvious? Thanks in advance for any help. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 17, 2019 Share Posted June 17, 2019 Which version of Windows 10? Quote Link to comment Share on other sites More sharing options...
GraemeJ Posted June 17, 2019 Author Share Posted June 17, 2019 Home. Checked for updates last night and it's got nothing pending. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 17, 2019 Share Posted June 17, 2019 2 minutes ago, GraemeJ said: Home. 64-bit or 32-bit? The Affinity apps require a 64-bit OS. To see full details of your Windows version, hold down the WinKey (the key with the Windows logo, to the left of the space bar) and press and release the R key to display the Run dialog. Type or paste winver into the box and then press ‘OK’. Patrick Connor 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
GraemeJ Posted June 17, 2019 Author Share Posted June 17, 2019 Version 1511 OS build 10586.1176 Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 17, 2019 Share Posted June 17, 2019 You need to update to version 1607 or later. Version 1511 is from late 2015, so it’s already more than three years old. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
GraemeJ Posted June 17, 2019 Author Share Posted June 17, 2019 Cool, thanks for the help, didn't even know this was a thing! Alfred 1 Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 17, 2019 Share Posted June 17, 2019 It’s a newish thing. Serif had to move to a newer version of .NET to fix a crash at startup, and that newer version (.NET 4.7.2) prevents installation on versions 1507 and 1511 of Windows 10. In the Settings app, go to ‘Update & Security > Check for Updates’ to get the latest available version. Mark Ingram 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
GraemeJ Posted June 17, 2019 Author Share Posted June 17, 2019 1 minute ago, Alfred said: It’s a newish thing. Serif had to move to a newer version of .NET to fix a crash at startup, and that newer version (.NET 4.7.2) prevents installation on versions 1507 and 1511 of Windows 10. In the Settings app, go to ‘Update & Security > Check for Updates’ to get the latest available version. That's the weird thing - this is a fresh install from January this year (by a pc repair shop...) I've been checking for updates and it was showing as fully up to date, it was only after you tipped me off that I learned I was years out of date. Downloaded update from Microsoft website, looking forwards to being able to check out Affinity photo now, been recommended by many people. Thanks again for your help Alfred 1 Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 17, 2019 Share Posted June 17, 2019 10 minutes ago, GraemeJ said: That's the weird thing - this is a fresh install from January this year (by a pc repair shop...) That is indeed weird! The ‘15’ in the version number indicates 2015: everyone should be on at least 1803 by now. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 17, 2019 Share Posted June 17, 2019 FYI, latest Windows version is 1903. https://docs.microsoft.com/en-us/windows/release-information/ Patrick Connor and Alfred 2 Quote Link to comment Share on other sites More sharing options...
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