myrrhine Posted June 5, 2019 Posted June 5, 2019 Hi guys, I have found a strange behavoiur . When exporting a document as a jpg file on a mac, It shows well on the mac with "aperçu" but when sending the jpg to a PC user , he couldn't open it , PC says that he doesn't recognize the format. Greetings. Quote
walt.farrell Posted June 5, 2019 Posted June 5, 2019 4 hours ago, myrrhine said: I have found a strange behavoiur . When exporting a document as a jpg file on a mac, It shows well on the mac with "aperçu" but when sending the jpg to a PC user , he couldn't open it , PC says that he doesn't recognize the format. Can you supply a .jpg file that shows that behavior? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Staff Gabe Posted June 6, 2019 Staff Posted June 6, 2019 Hi both, The file opens perfectly on both Mac and Windows. Have you definitely download the whole file? Check the MD5 on both machines and see if it's the same file Thanks, Gabe. Quote
myrrhine Posted June 6, 2019 Author Posted June 6, 2019 Hi Gabriel, Thanks for the answers and sorry for the inconvenience. File was unable to upload on the forum so i use another method (flatten all layers before exporting the jpg and rename the file without the acccents. ) and it seems to work. Try on my side with a PC , no more trouble. Sorry again. Quote
Staff Gabe Posted June 6, 2019 Staff Posted June 6, 2019 There's no inconvenience at all. That sounds odd... Let us know if it happens again. Quote
myrrhine Posted June 6, 2019 Author Posted June 6, 2019 Hi Gabriel, The fact is my original file was realy huge(45,1Mo)and i had to reduce it to post it on the forum. I can send you the original file via we transfer (or other) if you have a specific mail for that. thanks Quote
Staff Gabe Posted June 6, 2019 Staff Posted June 6, 2019 You can upload it to our dropbox: https://www.dropbox.com/request/FjW3Nb3OTmB3Q4N20Pi4 myrrhine 1 Quote
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