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file not loading completely

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When I open a large file, it is not loading completely. Some pages remain blank or partially loaded. The software is so sluggish it is impossible to work on.

The latest build 376 has fixed the problem of exporting to a pdf but now since the file isn't loading completely, it is exporting some blank pages.

Any suggestions on how I can get the file to completely load? It used to load just fine a few builds ago. I have restarted, cleanup up the computer, etc. Still no luck.

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Hi pdh, I have the file that you sent when I logged the export issue, which is what I've been using.

If you go to Document > Resource Manager are any resources missing? That might effect some pages exporting blank since alot of pages simply contain images from what I've seen


Serif Europe Ltd. - www.serif.com

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Thanks Jon. . Yes,  a lot of the pages are images with captions.

Yes, I definitely have some missing resources.

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I keep the file on an external hard drive (the application is on the desktop or laptop hard drive). Then sometimes I hook the external hard drive to either my desktop or my laptop. Would this cause a problem?

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As far as I know we will be putting a preflight warning in for exporting with missing images, as you will get blank pages in your PDF if all that is contained on that page is an image we don't currently have access to.

I would re-link all your missing images and let me know if the export still isn't correct.

What you do would cause a problem if you insert images from one machine and leave them linked, since them other machine will not have access to them. I'd suggest either embedding images if you intend to move the file over to different machines, or ensuring all resources are saved next to the file.


Serif Europe Ltd. - www.serif.com

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Yes, there are quite a few missing resources, all images. 

So, they all need to be located/replaced? Quite a big job in this case.

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Yes they will, they are linked to the document but the link is no longer valid so we no longer have access to those images. 

So when you export we only have some very low sample "versions" of the images that we save in the file to export, not the actual images you inserted.

I will take a guess you inserted them from one machine and the other machine doesn't have access to them, or they were possibly moved to a new location after you inserted them


Serif Europe Ltd. - www.serif.com

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When you say make sure that "all resource are saved next to the file". I assume you mean on the same drive (in this case an external hard drive). But do you also mean within the same Folder?

Since I'm always working from the same external hard drive, I assume that I moved these files at some point, though they are still on the same external hard drive.

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Yes within the same folder, then if you move that folder to a new drive or machine it should retain the links


Serif Europe Ltd. - www.serif.com

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Is there another way to link these up rather than using Resource Manager? The application is so slow that I can't get it done.

Re-entering each image/page? Some other way?

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The easiest way will be in Resource Manager, unfortunately image heavy documents can cause high memory usage so it may be slow.

When linking however the app should be smart, and if you re link one missing image if it finds any other in the folder you link to it should auto link them.


Serif Europe Ltd. - www.serif.com

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Hallelujah. That worked. I linked all the images (200+) to their file and then embedded them. It now loads fast enough and will export to a pdf. Fantastic.

So, with the images embedded, can I move or rename the folders where the images reside without creating a problem with the document? As I understand it, the images are now in the document itself rather than on my hard drive.

Thanks everyone for the help.

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