peterk Posted May 25, 2019 Posted May 25, 2019 Hello! Whenever I try to scan an image using the Akquire Images menu command, Affinity Photo results in a destroyed image. To clarify the error, see the attached pictures. The one, how it should look, the other, what comes out in Affinity. This happened with Affinity Photo in the current version 1.6.7 on an iMac with High Sierra 10.13.6 and the scanner in the Canon Pixma TS 8150, which is controlled by the original Apple Airprint driver. When I scan into Apple's Preview APP, the whole thing works fine, even with other programs that scan with Apple's built-in engine. Therefore, I can rule out an error somewhere between the scanner and the iMac / operating system and suspect that the integration of the Apple scanner driver in AP does not work properly. Does anyone know the problem or even know a solution? Best regards, Peter Quote
Staff Patrick Connor Posted May 25, 2019 Staff Posted May 25, 2019 What but depth and colour format is the scanner set to. I understand that our software doesn't understand some more obscure bit depths. 8 bits per pixel RGB and 16 bits per pixel RGB should be fine. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
peterk Posted May 25, 2019 Author Posted May 25, 2019 Hi, thanks for the fast reply! I can not set the format or the bit depth on the scanner directly or in the driver. I can just choose between color or grayscale. The datasheet from Canon says: For color scans 16 bit internally and 8 bit externally, both in RGB and for greyscale either 16 or 8 bit (whereby I did not find, where I can select the depth). If I let me see the image depth after the scan in AP, there is 8 bits and as a color format either RGB or grayscale, depending. So format and depth seems to be right. For grayscale scans, the image is ok by the way, the error occurs only in color scans, as I just noticed. Best regards, Peter Quote
Staff Gabe Posted May 29, 2019 Staff Posted May 29, 2019 Hi @peterk, Sorry for the delayed reply. Can you please try this in the latest beta and see if it works? https://forum.affinity.serif.com/index.php?/forum/19-photo-beta-on-mac/ Thanks, Gabe. Quote
peterk Posted May 31, 2019 Author Posted May 31, 2019 Hi Gabe! no, the problem unfortunately remains in the latest beta version. Regards, Peter Quote
Staff Gabe Posted May 31, 2019 Staff Posted May 31, 2019 Can you please send us a screen recording of this in action so I can log it with our developers? Quote
Minus44 Posted June 2, 2019 Posted June 2, 2019 This problem has been mentioned by a number of us, for example see this thread. Quote
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